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Errors on contact page - by Orna Ohayon - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 6 years ago ago by Rose Tyler

Orna Ohayon

Participant

December 23, 2018 at 18:40

Hello,

Errors on contact page
https://snag.gy/YXjmHr.jpg

1. This page cannot load Google Maps correctly.
How Can I fix it?

2. Your personal data will be used to support you Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy

The second was not before as I remember, do I need it?
Do I need to translate it to Hebrew?
Where / What file do I need to translate?

Best Regards
Orna

Please, contact administrator
for this information.

#206300 Copied Theme version: LAST WooCommerce version: 3.5.3

13 Answers

Rose Tyler

Support staff

December 24, 2018 at 10:30

Hello,

1. You need to get API key then go to Theme Options > Contact Form > Google Map API and add the key.
2. Theme Options > Contact Form > Privacy policy for contact form and Privacy policy for registration forms.

Regards

#206326 Copied

Orna Ohayon

Participant

December 24, 2018 at 15:58

Hello,

Do I need to delete the text in the Theme Options > Contact Form > Privacy policy for contact form and Privacy policy for registration forms?

Regards

#206335 Copied

Rose Tyler

Support staff

December 24, 2018 at 16:50

Hello,

If registration is disabled, you can delete this text. It would be better to translate it in case you plan to enable the registration.

Regards

#206338 Copied

Orna Ohayon

Participant

January 6, 2019 at 12:19

Hello,

1. I get and add the Google Map API at Theme Options > Contact Form > Google Map API
But nothing change.
https://snag.gy/czBWt3.jpg

2. Do I have to live it on a store site?

Regards

#206708 Copied

Olga Barlow

Participant

January 9, 2019 at 11:47

Hello,

1) We passed this issue to our developer. I’ll inform you once they fix the problem. Don’t change the access till I inform you that we finished.

2) This option was added according to EU GDPR. If you have clients from EU then you should leave that and check if your site suits GDPR. If you don’t have clients from EU then you can just remove that text for the contact and registration forms.

Regards

#206823 Copied

Olga Barlow

Participant

January 9, 2019 at 16:59

Hello,

Fixed. Check now, please.

Regards

#206876 Copied

Orna Ohayon

Participant

January 14, 2019 at 21:55

Hello,

Many thanks for fixing the map issue

The 2nd issue I can’t solve it
I go to a Privacy policy on Woocommerce setting and delete the text
than Clear browsing data but no succeed the text still there

Please your help
Regards

#207070 Copied

Olga Barlow

Participant

January 15, 2019 at 16:42

Hello,

You should remove it in our Theme Options http://prntscr.com/m7jet1

Regards

#207104 Copied

Orna Ohayon

Participant

February 10, 2019 at 16:54

Many Thanks

#208899 Copied

Orna Ohayon

Participant

February 10, 2019 at 17:03

There is another issue…
Why we can’t see the top header on mobile as I see it on the computer?
https://snag.gy/iMFBJ3.jpg

https://snag.gy/VSx19d.jpg
I can’t see the contact anywhere

Best Regards
Orna

#208901 Copied
Rose Tyler

Support staff

February 11, 2019 at 08:58
Hello,

The top bar is disabled on mobile, please check our demo – https://www.8theme.com/demo/legenda/
To show the top bar, you can use this custom css code in style.css of your child theme:

@media (max-width: 480px) { .top-bar { display: block; padding: 12px 5px 5px 10px; } .top-bar .my-account-link { top: 0px; } .top-bar .languages-area { display: block; } }

Regards
#208917 Copied
Orna Ohayon

Participant

February 21, 2019 at 16:09

Hello,
I don’t see the no. of the product that I add to the basket
How can I see them like
https://snag.gy/7fOyRY.jpg

I remember that in the past on mobile there appeared in the basket a total price including a bold color

Regards
Orna

#209605 Copied

Rose Tyler

Support staff

February 21, 2019 at 16:24

Hello,

Do you mean this http://prntscr.com/mo7yo8 ? It’s possible to implement only by additional customization in files.
If you need help with additional customization, contact Codeable team – https://codeable.io/?ref=qGTdX

Regards

#209608 Copied
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