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Errors when I pupdate Legenda theme - by pionnex

This topic has 23 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

pionnex

Participant

November 13, 2014 at 00:51

Dear,

I have old version of Legenda theme in my site (You got it private).

When I update my theme to the newest version in homepage it only appears one product and also, the footer rows dissapear. Also, in category products only appears one product.

Also, my product images doesn´t appear in single product page.

Can you help me?

Best regards,

Please, contact administrator
for this information.

#24366 Copied

22 Answers

Robert Hall

Support staff

November 13, 2014 at 09:01

Hello,

Did you made changes in the main file of Legenda theme (old version)?
Also please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#24394 Copied

pionnex

Participant

November 13, 2014 at 10:21

Dear,

Here you have:

Please, contact administrator
for this information.

#24407 Copied

Robert Hall

Support staff

November 13, 2014 at 10:42

In this case you need make backup your old version. Then delete new version and update your old version to the new like on video tutorial. You need have only one updated theme.
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#24410 Copied

pionnex

Participant

November 13, 2014 at 12:20

Dear Robert.

This is that I did first. I upload the new one to the old one.

While this didn´t work, I reupload my old version and also change the name to the new version and upload it because it is more easy to me to testing both themes.

But like I told you, the first thing I did was upload the new one over the old one, and I have the same problems, so this is not the problem… 🙁

#24427 Copied

Eva Kemp

Support staff

November 13, 2014 at 16:20

Hello,

We’re unable to open your wp-admin panel now, there is an error: “The connection has timed out”.
Are there any problems on a server at your hosting provider?

Regards,
Eva Kemp.

#24496 Copied

pionnex

Participant

November 13, 2014 at 21:55

Hello

Please try again because I never have a problem with my hosting…

In private you have the adress:

Please, contact administrator
for this information.

#24557 Copied

pionnex

Participant

November 17, 2014 at 15:28

Dear,

I´m still awaiting your answer. Can you help me?

Thank you very much.

#24905 Copied

pionnex

Participant

November 19, 2014 at 00:18

Hello??? Support, can you help me?

#25230 Copied

Eva Kemp

Support staff

November 19, 2014 at 00:32

Hello,

Please check with your hosting provider if there are any restrictions on a server or some rules written in .htaccess file as we are unable to access your site.
http://imgur.com/e40sqij

Thank you.
Regards,
Eva Kemp.

#25236 Copied

pionnex

Participant

November 20, 2014 at 10:21

Dear Eva (Support).

Read private message please.

Please, contact administrator
for this information.

#25618 Copied

Eva Kemp

Support staff

November 20, 2014 at 17:26

Hello,

As you’re using very old theme version – 1.3, updating it to version 2.4.1 may cause some mess on the pages with sections and parallax effect! This is due to changes made in the code and separated visual composer. Therefore, after the upgrade to Legenda version 2.4.1 be ready that you will need to recreate those pages! Please take our apologies for the inconveniences and we’ll be grateful if you treat it with understanding .
Always create a backup of all your files and databases before upgrading, and read instructions carefully on how to update your template properly.

https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade

Also delete wpbakery folder from wp-content/themes/legenda before update!

Thank you.
Regards,
Eva Kemp.

#25720 Copied

pionnex

Participant

November 21, 2014 at 10:35

But the problems are in all pages??

All products pages are wrong because I can´t see the images… I have to regenerate all pages, all products… All????

#25894 Copied

Eva Kemp

Support staff

November 21, 2014 at 13:01

Hello,

You may need to recreate the pages with sections and parallax effect in Visual Composer editor, not the products pages.
Please upgrade the theme and create a back up of the files and database before.

Thank you.
Regards,
Eva Kemp.

#25922 Copied

pionnex

Participant

November 21, 2014 at 13:04

Do you have a pay service to do it for me?

I don´t know how to do it.

Regards.

#25924 Copied

Eva Kemp

Support staff

November 21, 2014 at 16:29

Hello,

We can upgrade the theme for you. Please provide us with FTP credentials and create a back up of your files and database.

Thank you.
Regards,
Eva Kemp.

#25965 Copied

pionnex

Participant

November 21, 2014 at 17:41

Dear Eva,

It will be great!

Please, contact administrator
for this information.

#25985 Copied

Eva Kemp

Support staff

November 21, 2014 at 18:31

Hello,

Your pages will look the same.
Please confirm you’ve created a back up of your files and database and we’ll proceed with the upgrade.

Thank you.
Regards,
Eva Kemp.

#25999 Copied

pionnex

Participant

November 21, 2014 at 23:51

I have made the backup.

Remember that also the products images doesn´t see with the updated theme.

Thank you very much for your help!!

#26020 Copied

Eva Kemp

Support staff

November 22, 2014 at 13:59

Hello,

I’ve updated the theme.
Please check it now and clear browser cache before.

Regards,
Eva Kemp.

#26058 Copied

pionnex

Participant

November 24, 2014 at 10:07

Thank you for the upgarde, but I have a problem:

Please, contact administrator
for this information.

#26132 Copied

pionnex

Participant

November 24, 2014 at 10:28

Ok, Don´t worry, I have solve it.

The woocommerce plugin doesn´t have the spanish archives. Now I solve it.

Thank you very much for your help!!!

Great support!

#26134 Copied

Eva Kemp

Support staff

November 24, 2014 at 12:51

Hello,

Thank you for the feedback.
We’d be very thankful if you leave your comment on our site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Thank you.
Regards,
Eva Kemp.

#26171 Copied
Tagged: #legenda, best selling, errors, theme, update, woocommerce
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