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Essential grid empty after last update - by pedro8

This topic has 4 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Jack Richardson

  • Avatar: pedro8
    pedro8
    Participant
    September 19, 2016 at 14:55

    Hello

    I just updated plugins as I usually do, downloaded from your site and copy via ftp.
    All of them are ok but ESSENTIAL GRID is empty with no grids and no settings.
    I had there more than 20 grids saved. 🙁

    Is there any way how to get it back??

    Please kindly advise.

    Thank you in advance

    Regards
    Peter

    #140050 Copied
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 15:50

    Hello,

    Try to restore your files and database from a back up.
    Ask your hosting provider support to help you with it.

    Best regards,
    Jack Richardson.

    #140064 Copied
    Avatar: pedro8
    pedro8
    Participant
    September 19, 2016 at 16:26

    Hello,

    I hoped there is some other solution. My made many changes since my last back up. 🙁
    I have done this many times before in the same way without problems. Also for other plugins it is not a problem.

    Is it related to Essential grid settings or what’s going on???
    This certainly should not happen!!
    So how should we do next updates? Can it happen again?

    Than you

    Regards
    Peter

    #140070 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 16:53

    Hello,

    Sorry, but we can’t know what was the reason.
    You’d better ask your hosting provider support to check log files to investigate what has caused this issue.

    Best regards,
    Jack Richardson.

    #140076 Copied

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