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Essential Grid import not working - by I_Salinas

This topic has 6 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

I_Salinas

Participant

May 20, 2016 at 13:58

Hi there,

I tried to import the essential grid’s demo content but is not working.

I followed the steps from the documentation:

1) Go to Essential Grid > Import/Export and select Full Demo Data —OK

2) I uploaded the 4 .json files one by one (but the “Append as new” and “Overwrite existing” options don’t show up. I still click on “Import selected data”.

Then I go to the overview but non of the grids appear.

Could you please help me out?

Thanks

#126657 Copied Theme version: Versión: 2.6

5 Answers

Robert Hall

Support staff

May 20, 2016 at 14:00

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#126659 Copied

I_Salinas

Participant

May 21, 2016 at 14:44

Hi,

I’m working locally, where can I find these credentials? Thanks!

#126755 Copied

Eva Kemp

Support staff

May 23, 2016 at 06:54

Hello,

Please upload your site to any web host and provide us with login details to the site.

Regards,
Eva Kemp.

#126779 Copied

I_Salinas

Participant

May 30, 2016 at 18:39

Hi,

Isn’t there a way for you to help me with this issue without uploading the site? I don’t want to make that process until everything is finished.

Thanks.

#127634 Copied

Jack Richardson

Support staff

May 30, 2016 at 18:55

Hello,

Sorry, but we can’t suggest you the solution without seeing the site and testing the problem on our end.
So please upload it to any web host (find some free hosting and upload your files) so we can check the issue.

Best regards,
Jack Richardson.

#127637 Copied
Tagged: essential grid, import, not working, themes, woocommerce, wordpress
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