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Et-core-plugin error - by ikarus46 - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 14 minutes ago ago by Rose Tyler

ikarus46

Participant

January 20, 2025 at 15:49

I corrected my previous question with the answer you gave. However, after the correction, the et-core-plugin gives an error and the page does not work. I reinstall the plugin and it gives the error again.

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1 Answer

Rose Tyler

Support staff

January 20, 2025 at 16:42

Hello,

1/ Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

2/ After that enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

3/ Provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

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