This topic has 6 replies, 5 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler
Hi. I am getting a Deprecated error message on all pages to my website. I have updated everything, theme, plugins with no luck. The error is being caused specifically by XStore Core. plugin and I have version 5.2.5 installed. We have done extensive debugging without any luck. My theme version is XStore Version: 9.2.5
We have set up an HTML maintenance page on the website so to view the site to go https://shop.gatewaystream.com/contact-us/ and navigate to all other pages as you may wish
Hello, @Tinashe,
I trust this message finds you in good health and spirits. We would like to extend our sincere thanks for selecting XStore as your website solution provider.
We understand that you are currently facing some technical difficulties, and we are here to assist you. Please proceed with the following troubleshooting steps:
1. Temporarily deactivate all non-essential third-party plugins on your website, retaining only those plugins that are required or recommended by the theme. After doing so, clear your browser’s cache and re-evaluate your website’s functionality. It is possible that an incompatibility with one or more third-party plugins is causing the issue. Should the problem be resolved by this action, we suggest reactivating the third-party plugins one at a time to pinpoint the source of the conflict. For any plugin-related issues, we recommend contacting the plugin’s author for dedicated support.
2. If you are utilizing a child theme, please switch to the parent theme temporarily to determine if the issue continues to occur.
3. Prior to proceeding with further troubleshooting, ensure that you have created a complete backup of your website.
4. For us to conduct a thorough investigation, we kindly request that you grant us debugging access. Please provide the necessary login credentials securely under the private content area.
5. To aid us in better understanding the issue, we would appreciate it if you could provide screenshots or a video that clearly illustrates the problem.
Your prompt attention and cooperation with these steps are invaluable to us in identifying and resolving the issue promptly.
We look forward to your response and are committed to providing you with the best possible support.
Warm regards,
The 8Theme Team
Hello, did you find the solution here? I have exactly the same problem?
Hello, W2M,
We appreciate you reaching out to us and for choosing XStore for your needs.
We kindly request that you initiate a new discussion thread for your inquiry by visiting our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/. When doing so, please provide a more comprehensive description of the issue you are encountering.
Additionally, could you please confirm the PHP version currently in use? We recommend downgrading to PHP 8.0 for optimal compatibility.
Thank you for your cooperation.
Kind Regards,
8theme team
Hello 8theme team,
I have same problem. I added error codes in private content area.
My PHP version is 8.3
Theme version 9.3.5
Wordpress 6.5.2
Could you help me please?
Hello, Tahsin Kandamar,
Thank you for getting in touch with us.
Please downgrade the PHP version to 8.1.
Kind Regards,
8theme team
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