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Et core plugin update broke my site - by icemangoa

This topic has 17 replies, 4 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

icemangoa

Participant

August 28, 2019 at 10:07

Hi, today I updated the et core plugin from 1.2.6 to 1.2.7 and it broke my site.
All other plugins are updated all right.
Do you have a fix?
I had to rename the plugin folder and now the site works partially.
Under the products it says: “To use this element install or activate XStore Core plugin”

#220243 Copied Theme version: 5.6

16 Answers

Rose Tyler

Support staff

August 28, 2019 at 10:28

Hello,

Make sure that XStore theme is updated to the latest version on your site https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Provide us with URL + temporary wp-admin (username, password) and FTP access (host, username, password, port).

Regards

#220252 Copied

icemangoa

Participant

August 28, 2019 at 11:07

Xstore theme is updated to the latest version.
But when I tried to update the core plugin through the WP update plugins page, the site broke.
Is there a bug with core plugin 1.2.7?
I restored the et core plugin back to version 1.2.6 and now everything is working again.
Should I wait for a new version or should I do something else instead?

Thank you

#220260 Copied

Olga Barlow

Participant

August 28, 2019 at 11:12

Hello,

If you use XStore 5.6 XStore core 1.2.6 won’t fully work ok. So, provide us with WP Dashboard and FTP access to your site to check why the new update causes issues on your site.

Regards

#220262 Copied

icemangoa

Participant

August 28, 2019 at 13:27

do you have an email to setup the account?

btw the revslider 6.1.0 update also caused the site to break down and I restored that too

#220282 Copied

Rose Tyler

Support staff

August 28, 2019 at 13:34

You can use any email for the temporary wp-admin account. Here is our email – 8themes@gmail.com
Contact your hosting provider to get temporary FTP access (host, user, password, and port).

Regards

#220284 Copied

icemangoa

Participant

August 28, 2019 at 13:53

ok sent you an email

Please contact administrator
for this information.

#220290 Copied

Olga Barlow

Participant

August 28, 2019 at 14:15

Hello,

Sorry, I don’t understand where we should find the FTP access. Use the Private Content area to add FTP host, user and pass.
Also, you are using the Cloudflare CDN, it means that scripts and styles are cached and update won’t work as it should without clear the cache. So, login to your account http://prntscr.com/oynxle to allow us to clear the CDN cache.

Regards

#220298 Copied

icemangoa

Participant

August 28, 2019 at 14:41

ok I set cloudflare to bypass for 2 hours and sent you ftp credentials

Please contact administrator
for this information.

#220306 Copied

Olga Barlow

Participant

August 28, 2019 at 14:51

Hello,

We used our own password for the admin panel. I don’t remember the first one that system offered to us. Provide also FTP password in Private content, please.

Regards

#220311 Copied

icemangoa

Participant

August 28, 2019 at 16:52

i updated the credentials above and reset cloudflare cache to bypass for another 2 hours

#220328 Copied

Olga Barlow

Participant

August 28, 2019 at 17:19

Hello,

Ok. Finally, we are able to connect to your server but you provided access to plugin folder only. Change the destination folder to wp installation because we need access to wp-config.php file to enable wp debug.

Working day of our developers if finished, so they will be able to check tomorrow only.

Regards

#220329 Copied

icemangoa

Participant

August 29, 2019 at 09:22

good morning
I enabled debug and bypassed cloudflare

thank you

#220363 Copied

Olga Barlow

Participant

August 29, 2019 at 09:42

Hello,

Probably you did not update all the files of the theme because once we enabled the new version of the core plugin we got a fatal error that was related to code of the old version, we checked the files and out of date code was there, it is not possible if files would have been updated.
We have re-uploaded the new version of theme and there are no errors after that.

Regards

#220369 Copied

Mohammad Amranur Rahman

Participant

August 29, 2019 at 09:57

Same Problem I face then I update the theme as well as et core plugin.
thanks for solution

#220373 Copied

icemangoa

Participant

August 29, 2019 at 10:06

thank you very much, everything is fine now

#220376 Copied

Olga Barlow

Participant

August 29, 2019 at 11:33

Hello,

You are welcome.

Regards

#220382 Copied
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