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Etheme _ Brand s Parameter Problem error

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Oliver Theiß

Participant

February 11, 2023 at 12:56

hello all,

I do not know why it does not work.
I can not select the brand. it always comes an error message. Can you look for the error please and fix it :/

Greetings Oliver

Please, contact administrator
for this information.

#346659 Copied Theme version: Version: 9.0.3 WooCommerce version: Version 7.3.0

5 Answers

Rose Tyler

Support staff

February 12, 2023 at 07:50

Hello, Oliver Theiß,

Please provide URL of page from your screenshot.

Best Regards,
8Themes Team

#346679 Copied

Oliver Theiß

Participant

February 12, 2023 at 16:16

Hi Rose,

thank you for the quick reply.

in the private area the URL but it’s about the backend..I just need to add the brand there because of product catalogs….

Please contact administrator
for this information.

#346712 Copied

Rose Tyler

Support staff

February 12, 2023 at 16:36

Hello, Oliver Theiß,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If the above steps do not resolve the issue, please provide us with temporary access to FTP. This will allow us to further investigate the issue and provide an accurate solution. To provide FTP access, please contact your hosting provider for assistance.

Best Regards,
8Themes Team

#346715 Copied

Oliver Theiß

Participant

February 12, 2023 at 16:44

thanks for dei feedback. i’ll try it later and get back to you –
Wish you a nice sunday 🙂

#346717 Copied

Rose Tyler

Support staff

February 13, 2023 at 09:18

Hello, Oliver Theiß,

Have a nice day too!

Kind Regards,
8theme team

#346754 Copied
Tagged: brand, error, etheme, parameter, problem, templates, woocommerce, wordpress
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