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Etheme.min.js Cannot read property getTotalLength

This topic has 9 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

JFOC

Participant

January 26, 2021 at 09:55

etheme.min.js:1 Uncaught TypeError: Cannot read property ‘getTotalLength’ of null
at Object.backToTop (etheme.min.js:1)
at Object.init (etheme.min.js:1)
at HTMLDocument. (etheme.min.js:1)
at i (jquery.js:2)
at Object.fireWith [as resolveWith] (jquery.js:2)
at Function.ready (jquery.js:2)
at HTMLDocument.J (jquery.js:2)
backToTop @ etheme.min.js:1
init @ etheme.min.js:1
(anonymous) @ etheme.min.js:1
i @ jquery.js:2
fireWith @ jquery.js:2
ready @ jquery.js:2
J @ jquery.js:2
3kirki-styles.css:1

#270212 Copied Theme version: 7.2.4 WooCommerce version: 4.9.2

8 Answers

Rose Tyler

Support staff

January 26, 2021 at 10:29

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#270225 Copied

JFOC

Participant

January 26, 2021 at 11:21

here we go

Please contact administrator
for this information.

#270246 Copied

Rose Tyler

Support staff

January 26, 2021 at 13:28

Hello,

Please set the administrator role for the user, so we can access plugins and other areas of the dashboard – https://prnt.sc/xnmy3a
Also, check FTP access – https://prnt.sc/xnn16k

Regards

#270282 Copied

JFOC

Participant

January 26, 2021 at 13:35

what other areas do you need to access? I think this problem from your etheme js

#270284 Copied

JFOC

Participant

January 26, 2021 at 13:45

for the ftp just use insecure type

#270285 Copied

Olga Barlow

Support staff

January 26, 2021 at 16:15

Hello,

We need to check the plugins you use, so we need access to plugins and WPoket settings. Also, provide us with FTP access to wp-content directory to allow us access to our theme files and XStore core plugin files.

Before this disable the Varnish server cache because cached version of the old files could be the reason of the issue.

Regards

#270319 Copied

JFOC

Participant

January 26, 2021 at 19:15

this is not cache issue.
already disabled the cache plugin and clear varnish cache.

the only solution is to downgrade to 7.2.3 and now the problem solved

#270361 Copied

Olga Barlow

Support staff

January 27, 2021 at 08:40

Hello,

We made improvements of the back to top button in version 7.2.4 and it could be the reason of your error. Could you, please, provide us with FTP access to wp-content directory to allow us access to our theme files and XStore core plugin files and also provide correct WP Dashboard access to your site with permission to check Theme Options, Plugins, WPRoket plugin settings? We’ll check why the mentioned error appears on your site.

Regards

#270446 Copied
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The issue related to '‘etheme.min.js Cannot read property getTotalLength’' has been successfully resolved, and the topic is now closed for further responses

Etheme.min.js Cannot read property getTotalLength

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