Etheme-scripts.min.js not loading in homepage

This topic has 7 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Jose alfonso

  • Avatar: Jose alfonso
    Jose alfonso
    Participant
    February 2, 2022 at 18:10

    Hi there, I’ve modified the newsletter static block and put an Elementor Pro Animated Headline, then I’ve noticed that if I visited the static block URL

    https://hoffmanngroup.mx/staticblocks/newsletter
    I can see the animation and I don’t get any console errors..

    But If i get into the homepage
    https://hoffmanngroup.mx/

    The animation does’nt work and I can see an error at the console showing “etheme-scripts.min.js is not loading”

    Not loading error

    And sometimes it just won’t show up, no matter if I delete my cookies..

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2022 at 09:46

    Hello,

    Provide FTP access, so we can take a closer look.

    Regards

    Avatar: Jose alfonso
    Jose alfonso
    Participant
    February 3, 2022 at 16:08

    You think it could be a permissions problem? or .htaccess?
    Here you have the FTP details.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 4, 2022 at 12:35

    Hello,

    We call the Newsletter popup using Ajax and it does not reinit animated heading scripts after popup content loading. Our developers will check this issue. Meanwhile you can create popup using Elementor Pro popup option https://prnt.sc/26opgmm

    Let us know if the Animate headline element works ok if you use Elementor Pro popup.

    Regards

    Avatar: Jose alfonso
    Jose alfonso
    Participant
    February 4, 2022 at 17:55

    Yes, I confirm, by using the Elementor Popup it does work, no problems with the animated headline.

    To understand a little bit better, what have you changed about the etheme-scripts.min.js not loading?

    Thanks.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 7, 2022 at 13:16

    Hello,

    Ok, so use that popup till we fix the issue with our Newsletter element.

    Issue with etheme-scripts.min.js was caused by the variation gallery option. I see that you don’t use that feature and that’s caused problem, so I just disabled that.

    Regards

    Avatar: Jose alfonso
    Jose alfonso
    Participant
    February 7, 2022 at 19:02

    Ok, thanks for the explanation!.

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