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Etheme version function issue - by JennieEvans

This topic has 10 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

JennieEvans

Participant

March 15, 2021 at 12:45

Please check the screenshot in link below:
https://prnt.sc/10m9wje

can you help me to resolve this issue. I am not able to get why facing this theme file issues.

#279361 Copied Theme version: 2.9.2 WooCommerce version: 5.0.0

9 Answers

Olga Barlow

Support staff

March 17, 2021 at 19:16

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?

Regards

#279862 Copied

JennieEvans

Participant

March 17, 2021 at 19:26

Hi Olga,

I’ve entered log in details in the private content area.

Jennie

Please contact administrator
for this information.

#279867 Copied

Olga Barlow

Support staff

March 19, 2021 at 09:50

Hello,

I checked the mentioned product and don’t see fatal error https://prnt.sc/10pr0h1

Regards

#280101 Copied

JennieEvans

Participant

March 23, 2021 at 12:13

Hello,

Hope you are well.
Please check I have attached a screen recording to explain to you what exact issue we are facing. Please check the screen recording link in a private area.

Thank You

Please contact administrator
for this information.

#280585 Copied

JennieEvans

Participant

March 24, 2021 at 10:49

It is now not possible to log into the staging site. I receive the following error:-

nick-theme-functions
Fatal error: Uncaught Error: Call to undefined function et_get_versions_option() in /var/www/html/wp-content/themes/classico/theme/theme-options.php:716 Stack trace: #0 /var/www/html/wp-content/themes/classico/framework/theme-options.php(1139): et_redux_theme_options_dummy(‘et_options’) #1 /var/www/html/wp-includes/class-wp-hook.php(287): et_redux_init(”) #2 /var/www/html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /var/www/html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /var/www/html/wp-settings.php(535): do_action(‘after_setup_the…’) #5 /var/www/html/wp-config.php(97): require_once(‘/var/www/html/w…’) #6 /var/www/html/wp-load.php(37): require_once(‘/var/www/html/w…’) #7 /var/www/html/wp-onyx-login.php(3): require(‘/var/www/html/w…’) #8 {main} thrown in /var/www/html/wp-content/themes/classico/theme/theme-options.php on line 716
There has been a critical error on this website.

#280693 Copied

JennieEvans

Participant

March 25, 2021 at 07:10

Hi,

Can you please check now. link is added in private area

Thanks

Please contact administrator
for this information.

#280865 Copied

Olga Barlow

Support staff

March 25, 2021 at 10:39

Hello,

What functions did you change in that functions.php file? Did you copy the whole file from parent theme to child theme and then just changed a few functions? It’s not the correct way!
Copy just the function you want to change to classico-HTYD/functions.php file and edit it according to your needs, don’t copy the whole classico-HTYD/theme/functions.php file.

Regards

#280920 Copied

JennieEvans

Participant

March 26, 2021 at 08:07

Hi,

I had followed the way it is done in the live theme and working perfectly fine but not in the staging website because the staging website has an updated theme and WordPress.

can we schedule a call so that we can get this thing clear asap?

please let me know your availability?

Thanks and Regards

#281111 Copied

Olga Barlow

Support staff

March 27, 2021 at 11:33

Hello,

We don’t provide support via phone, unfortunately.
What functions did you change under classico-HTYD/theme/functions.php?
Could you provide list of functions that you changed?
Did you add your custom functions to that file in addition to existing parent theme functions?

Regards

#281345 Copied
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