This topic has 2 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez
Hi 8theme team!
I hope this finds you well. From day first whenever I try to install any plugin, It show me the error “plugin installation filed” But It comes to my plugins list, Then I have to activate it manually.
Also I am not able to update my theme. Maybe the same error
Hello, @kangaroo,
Thank you so much for purchasing our theme and contacting our support center.
1/ We kindly invite you to review our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
We trust this resource will prove to be beneficial.
2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.
We kindly recommend that you take a complete backup of your site before proceeding.
Warm regards,
The 8Theme Team
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