December 20, 2023 at 01:04
Hello, Mjwilson94,
Thank you for contacting us and for using XStore.
Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the post list template (loop) where the ‘excerpt’ is not displaying correctly upon publishing, even though it appears fine in the preview.
We appreciate you taking the time to troubleshoot the problem by switching themes, which has led to the discovery that the issue seems to be specific to our theme. We take such matters seriously and are committed to providing our customers with a smooth experience.
To assist you further, we would like to gather some additional information:
– URL of page with the problem;
– temporary wp-admin access.
Kind Regards,
8theme team
