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Experiencing critical issues Order Failures

This topic has 2 replies, 2 voices, and was last updated 1 days, 7 hours ago ago by Tony Rodriguez

Vihaan

Participant

January 25, 2025 at 06:29

When customers place orders, the payments are processed, but the orders are marked as failed.

These issues are impacting my business operations significantly, and I would appreciate your immediate assistance in identifying and resolving the root cause.

Please investigate these problems at the earliest and let me know the necessary steps to restore optimal performance. If you require any additional information, feel free to reach out.

Thank you for your prompt attention to this matter.

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1 Answer

Tony Rodriguez

Support staff

January 25, 2025 at 09:22

Hello, @Vihaan,

Thank you for contacting us and for using XStore.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the situation may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

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