Extension of support for one year for present

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    July 5, 2024 at 09:05

    How to do extension of support for one year on this license

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2024 at 09:33

    Hello Ankit Khandelwal,

    Thank you for reaching out to us.

    We are pleased to inform you that you have the option to purchase an additional six months of support. For detailed instructions on how to proceed, please visit our guide at: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/.
    Should you require a full year of support, we kindly ask you to contact ThemeForest support directly for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    July 5, 2024 at 16:48

    I have two license as of now .. Can I get support for both theme license on one support opted. Because for one theme license support is expired

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2024 at 22:06

    Hello Ankit Khandelwal,

    We hope this message finds you well. We are writing to confirm that you will retain the ability to write on the support forum as long as you possess at least one license that is within its valid support period.

    Should you have any further inquiries or require assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

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