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Extremely High CPU usage. - by Natasa - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

Natasa

Participant

June 15, 2024 at 11:46

Hi,
In the last few days I notice that there is a high usage of the cpu. I deactivated my plugins and saw that the xstrore plugin increases the cpu usage as soon as it is activated.

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#399951 Copied Theme version: 9.3.12

5 Answers

Rose Tyler

Support staff

June 15, 2024 at 15:51

Hello, Natasa,

Thank you for reaching out to us.

We understand your concern regarding the high CPU usage observed after activating the XStore plugin. To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide temporary wp-admin and FTP access.

This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#399991 Copied

Natasa

Participant

June 15, 2024 at 16:19

I sent you temporary wp-admin and FTP access.

Please contact administrator
for this information.

#399994 Copied

Andrew Mitchell

Support staff

June 15, 2024 at 20:59

Hello, Natasa,

Thank you for providing us with temporary wp-admin and FTP access. We have thoroughly reviewed your website and found that both the XStore theme and the XStore plugin are functioning normally. It is important to note that the plugin and theme offer a wide range of features, which inherently increases the load on your system.

Should you have any more questions or require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#400015 Copied

Natasa

Participant

June 15, 2024 at 21:10

However, this does not happen before. The cpu usage was not high. It’s been happening for the last few days and in a check I made on the plugins it only happened when I disabled the xstore plugin. My website is very slow right now because of this.

#400017 Copied

Andrew Mitchell

Support staff

June 15, 2024 at 22:06

Dear Natasa,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#400024 Copied
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