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Extremely high CPU usage is causing issues on the webshop

This topic has 9 replies, 4 voices, and was last updated 2 weeks, 3 days ago ago by Andrew Mitchell

Szocs Attila

Participant

December 5, 2024 at 10:09

Hello!

We have been facing significant high CPU usage issues this year. Recently, we had to move to a dedicated server because our hosting provider forced us to leave the shared server. Our webshop was consuming all the server’s resources, which is far from ideal.

We started debugging to identify the main problem on our site and discovered that when the template is active, CPU usage spikes significantly—even when there aren’t many visitors on the webshop.

I’ve gone through many discussions on similar issues here, and it seems like you were able to resolve them in the end.

Could you please help us as well?

Thank you!

#426509 Copied Theme version: 9.4.2

8 Answers

Rose Tyler

Support staff

December 5, 2024 at 10:39

Hello, Szocs Attila,

Thank you for reaching out to us.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#426515 Copied

Szocs Attila

Participant

December 5, 2024 at 12:43

Yes, I have checked that topic as well, but I think here the situation is not the same.

I will share the backend login credentials in private.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#426542 Copied

Szocs Attila

Participant

December 6, 2024 at 07:11

Hi!
You can find the FTP credentials in Private.

Please contact administrator
for this information.

#426630 Copied

Szocs Attila

Participant

December 6, 2024 at 11:27

I am writing to kindly request an expedited response regarding the issue I previously reported, as my webshop is currently not functioning, causing significant disruptions to operations.

This situation is critical, and I would greatly appreciate it if you could prioritize resolving this matter as soon as possible. Please let me know if additional information is required to assist in the process.

#426659 Copied

Jack Richardson

Support staff

December 6, 2024 at 15:53

Dear @Szocs Attila,

We hope this message finds you well.

We have conducted a test on your website’s resources, and you can download the results using the link provided below. Upon reviewing the findings, we would like to share some observations and recommendations for improving your website’s performance.

It appears that the WooCommerce plugin is responsible for a significant portion of the resource load. To address this, we suggest reducing the number of products displayed on your shop page. Currently, 24 products are being shown, which may be contributing to the slower loading time of the shop page. After making this adjustment, we recommend testing the page again to evaluate the impact.

Additionally, we advise reaching out to WooCommerce support for further assistance. As indicated in the attached screenshots, the primary source of the issue seems to be related to the WooCommerce plugin itself. Their team may be able to provide more specific guidance or solutions.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#426702 Copied

Szocs Attila

Participant

December 7, 2024 at 13:44

Hi! I’m not able to see that file on the given link.

#426746 Copied

Szocs Attila

Participant

December 7, 2024 at 14:47

I have now deactivated all plugins to ensure there is no conflict between them. However, the load time of a product page was still around 4.5 seconds. Then, I switched to the default Twenty Twenty-Five theme, and the load time decreased to 0.5 seconds, which is a significant improvement.

It seems there is an issue with your template.

You can check the screenshots I have attached.

Files is visible for topic creator and
support staff only.

#426752 Copied

Andrew Mitchell

Support staff

December 8, 2024 at 12:59

Dear Szocs Attila,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#426801 Copied
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