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Faced Problem when updating Post and Page

This topic has 7 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Tony Rodriguez

M Project

Participant

December 11, 2023 at 05:00

Hi, I am currently facing a problem when I want to edit and update my Post/Page, it always shows “Updating failed. The response is not a valid JSON response.
”
I am in urgent and need of help to solve the problems, I have sent you the login details.

Thank you!

Please, contact administrator
for this information.

#376234 Copied Theme version: 9.2

6 Answers

Tony Rodriguez

Support staff

December 11, 2023 at 07:24

Hello, @M Project,

Thank you for contacting us and for using XStore.

1. We would like to draw your attention to an informative article that may assist you in resolving the “Invalid JSON Error” in WordPress. Please take a moment to review the guide at the following link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/

2. Furthermore, we kindly request that you perform a diagnostic check by activating a default WordPress theme, such as Storefront or Twenty Twenty-Four. You can do this by navigating to Appearance > Themes within your WordPress dashboard. This step will help determine whether the issue you are encountering is related to our theme. We would appreciate it if you could inform us of the outcome.

Before you proceed with any changes, we strongly recommend that you create a complete backup of your site to ensure that your data remains safe.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#376247 Copied

M Project

Participant

December 11, 2023 at 08:38

Hi, I have read the article, but that may take too long for me to solve the problems, may I know is that your side can help in solving the problem immediately?

#376258 Copied

Tony Rodriguez

Support staff

December 11, 2023 at 09:17

Hello, @M Project,

Thank you for your response.

We are reaching out to request your assistance in conducting a necessary diagnostic test to ascertain whether the issue you are experiencing is associated with our theme.

Kindly proceed with the following steps:

1. Activate a default WordPress theme, such as Storefront or Twenty Twenty-Four, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

2. Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Should you encounter any difficulties or require further assistance, please feel free to reach out to us. We are here to help.

Thank you for your cooperation and prompt attention to this matter. We look forward to your response regarding the outcome of the diagnostic test.

Best regards,
The 8Theme Team

#376267 Copied

M Project

Participant

December 11, 2023 at 09:35

Hi, I am activated a default WordPress theme and try but the problem still occur

#376274 Copied

M Project

Participant

December 11, 2023 at 09:42

Also, I have deactivated all plugin and try but the problem also still occur

#376280 Copied

Tony Rodriguez

Support staff

December 11, 2023 at 12:16

Hello, @M Project,

Thank you for your response.

Following our recent correspondence, it has come to our attention that the issue you are experiencing persists even after the activation of the default WordPress theme. In light of this, we kindly suggest reaching out to WordPress support for further assistance. https://wordpress.org/support/forums/

We believe that once the matter is resolved in conjunction with the WordPress theme, it will consequently be resolved with our theme as well.

We appreciate your understanding in this matter and are here to assist with any additional concerns you may have.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#376303 Copied
Tagged: fix woocommerce post errors, page update troubleshooting, resolving woocommerce post issues, woocommerce update issues, woocommerce wordpress update solution, wordpress page update errors, wordpress themes problems
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