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Facing Error On The Website - by Radhika

This topic has 20 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

Radhika

Participant

November 12, 2015 at 12:42

I have installed the woopress theme on the site and now facing this error

Parse error: syntax error, unexpected end of file, expecting variable (T_VARIABLE) or ‘$’ in /home/jaksoftware4430/public_html/greenwaysdesigns.com/wp-admin/includes/file.php on line 633

Line 633 code is below

$parent_folder = dirname($dir);
while ( !empty($parent_folder) && untrailingslashit($to) != $parent_folder && !in_array($parent_folder, $

Please help

#99079 Copied Theme version: i.4

19 Answers

Stan Russell

Participant

November 12, 2015 at 13:34

Hello Radhika,

please provide us with FTP credentials for your site in private content.

Regards,
Stan Russell.

#99083 Copied

Radhika

Participant

November 12, 2015 at 17:18

Hi,

Please find the FTP credentials for our site ‘www.greenwaysdesigns.com’ below.
Please help.

Please, contact administrator
for this information.

#99143 Copied Theme version: 1.4

Eva Kemp

Support staff

November 12, 2015 at 19:51

Hello,

The issue has been fixed.
Clear browser cache and check site now.

Regards,
Eva Kemp.

#99161 Copied

Radhika

Participant

November 14, 2015 at 06:18

Hi Eva,

Thank you very much for the support. Can u please tell me what was the issue and how did you fix it just for my knowledge.

#99370 Copied

Eva Kemp

Support staff

November 14, 2015 at 09:08

Hello,

I reuploaded the file file.php in wp-admin/includes directory from original WordPress archive, that’s all.

Regards,
Eva Kemp.

#99385 Copied

Radhika

Participant

November 14, 2015 at 09:25

Ok sorry bothering you again my plugins are not working and not showing in wp-admin as well. How to get them back?

Please, contact administrator
for this information.

#99388 Copied

Eva Kemp

Support staff

November 14, 2015 at 09:57

Hello,

Seems like your site has been hacked as plugins files contain strange code inside.
Ask your hosting provider to scan your files. Also delete all plugins and reupload new versions. You can download them here:
https://www.8theme.com/download-plugins/

Also update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#99394 Copied

Radhika

Participant

November 14, 2015 at 11:13

Hi Eva,

Thank you for your support. One more question can I use one theme for two times like for 2 clients?

#99419 Copied

Eva Kemp

Support staff

November 14, 2015 at 14:19

Hello,

In this case you have to buy two licenses.
Otherwise support will be produced only for one site.

Regards,
Eva Kemp.

#99430 Copied

Radhika

Participant

November 14, 2015 at 14:32

Ok and the licenses purchased amount and theme amount are the same?

#99435 Copied

Eva Kemp

Support staff

November 14, 2015 at 16:10

Hello,

Yes, it’s the same.
We provide support only for one site. If you want to get our support for some other site you have to buy a license. Or you can use the theme for second site, but you’ll receive support only for 1 of them.

Regards,
Eva Kemp.

#99441 Copied

Radhika

Participant

November 16, 2015 at 06:36

Hi Eva,

Thank you for your support one more question if I reload the plugins will I lost the data of already installed plugins?

#99541 Copied

Eva Kemp

Support staff

November 16, 2015 at 11:56

Hello,

No, you won’t lose the data. You just need to overwrite plugins files, not delete them.

Regards,
Eva Kemp.

#99623 Copied

Radhika

Participant

November 18, 2015 at 13:04

Hi Eva,

I am facing this technical error when I open my dashborad plz help..

“Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12288 bytes) in /home/jaksoftware4430/public_html/greenwaysdesigns.com/wp-admin/includes/screen.php on line 1191”

#100097 Copied Theme version: 2.5 WooCommerce version: 2.4.10

Eva Kemp

Support staff

November 18, 2015 at 14:42

Hello,

You need contact your hosting provider and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#100119 Copied

Radhika

Participant

November 19, 2015 at 13:57

Hi Eva,

I have added variation products on my product page. I want to show only variation price when it is changing on click and do not want to show both prices on top, only active price should show.How to remove that. Now it is showing 2 prices together which is not looking good.

http://www.greenwaysdesigns.com/product/saree-15/

#100328 Copied

Eva Kemp

Support staff

November 19, 2015 at 15:48

Hello,

Please refer to this article:
http://businessbloomer.com/disable-variable-product-price-range-woocommerce/

Regards,
Eva Kemp.

#100361 Copied

Radhika

Participant

December 3, 2015 at 13:44

Hi Eva,

My product page looking like this thumb images are looking big. Plz help

http://www.greenwaysdesigns.com/estore/product/banarasi-8/

Please, contact administrator
for this information.

#102553 Copied

Eva Kemp

Support staff

December 3, 2015 at 14:03

Hello,

Go to Theme Options > Single Product Page > Enable slider for gallery images > On.

Regards,
Eva Kemp.

#102558 Copied
Tagged: facing error, fix error, optimizing website performance, troubleshoot website error, website troubleshooting, wordpress woocommerce themes
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