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Facing issue in demo theme import/installation

This topic has 9 replies, 2 voices, and was last updated 15 minutes ago ago by Ark Raj

Ark Raj

Participant

November 26, 2024 at 12:13

Hello, i am unable to install demo theme after clicking in import there is no any option visible on for the next process.

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#425278 Copied Theme version: 9.4.5

8 Answers

Tony Rodriguez

Support staff

November 26, 2024 at 12:17

Hello, @Ark Raj,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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Ark Raj

Participant

November 26, 2024 at 12:33

how to contact with them

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Ark Raj

Participant

November 26, 2024 at 12:54

here all requirement are fullfilled but not showing the option for import.

Files is visible for topic creator and
support staff only.

#425285 Copied

Ark Raj

Participant

November 26, 2024 at 13:25

all guideline are okay from my side but didn,t wokerd. please resolve it.

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support staff only.

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Tony Rodriguez

Support staff

November 26, 2024 at 13:30

Hello, @Ark Raj,

Thank you for your response.

We kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to review your setup and assist you with importing the desired demo onto your site.

Additionally, please let us know which specific demo you would like to import and confirm the page builder you prefer to use (e.g., Elementor). ?

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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support staff only.

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Ark Raj

Participant

November 26, 2024 at 13:50

please resolve it

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support staff only.

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Tony Rodriguez

Support staff

November 26, 2024 at 14:14

Hello, @Ark Raj,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the classic demo has been successfully imported onto your website. Kindly clear your browser cache and review the changes at your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#425298 Copied

Ark Raj

Participant

November 26, 2024 at 14:22

okay thanks what’s was the problem in it??
now can i change withi another theme?

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