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Facing issue in demo theme import/installation

This topic has 14 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Tony Rodriguez

Ark Raj

Participant

November 26, 2024 at 12:13

Hello, i am unable to install demo theme after clicking in import there is no any option visible on for the next process.

Files is visible for topic creator and
support staff only.

#425278 Copied Theme version: 9.4.5

13 Answers

Tony Rodriguez

Support staff

November 26, 2024 at 12:17

Hello, @Ark Raj,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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Ark Raj

Participant

November 26, 2024 at 12:33

how to contact with them

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Ark Raj

Participant

November 26, 2024 at 12:54

here all requirement are fullfilled but not showing the option for import.

Files is visible for topic creator and
support staff only.

#425285 Copied

Ark Raj

Participant

November 26, 2024 at 13:25

all guideline are okay from my side but didn,t wokerd. please resolve it.

Files is visible for topic creator and
support staff only.

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Tony Rodriguez

Support staff

November 26, 2024 at 13:30

Hello, @Ark Raj,

Thank you for your response.

We kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to review your setup and assist you with importing the desired demo onto your site.

Additionally, please let us know which specific demo you would like to import and confirm the page builder you prefer to use (e.g., Elementor). ?

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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Ark Raj

Participant

November 26, 2024 at 13:50

please resolve it

Please contact administrator
for this information.

#425294 Copied

Tony Rodriguez

Support staff

November 26, 2024 at 14:14

Hello, @Ark Raj,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the classic demo has been successfully imported onto your website. Kindly clear your browser cache and review the changes at your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425298 Copied

Ark Raj

Participant

November 26, 2024 at 14:22

okay thanks what’s was the problem in it??
now can i change withi another theme?

#425300 Copied

Tony Rodriguez

Support staff

November 27, 2024 at 05:31

Hello, @Ark Raj,

Thank you for your response.

1/ The issue you encountered was due to third-party plugins being activated prior to importing the demo. To resolve this, we have deactivated all third-party plugins and successfully imported the demo on your website.

2/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version with the Elementor plugin.
Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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Ark Raj

Participant

November 29, 2024 at 10:40

how can i change the theme without deleting my existing data??

#425850 Copied

Tony Rodriguez

Support staff

November 29, 2024 at 11:40

Hello, @Ark Raj,

Thank you for reaching out to us with your query.

Yes, it is indeed possible to import a new demo to your site while retaining your existing products and text, even old demo content can be saved https://prnt.sc/VhHiJBO3eEMX . However, we recommend taking a complete backup of your current site before proceeding with the import to ensure that no data is lost accidentally. Another way can be creating a staging site (full copy of live site), there you will be able to do a test import. Please note that in case you skip old demo content deleting, new pages and images will be imported with additional IDs, which means some images can be messed up on newly imported pages.
Maybe it is better not to run a full new import, but to take particular sections from different demos using Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We strongly advise trying this first on a test site, as importing two versions of demo content onto the same site is not the recommended approach and may lead to content overlap, although your previous content will not be deleted without your consent.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#425859 Copied

Ark Raj

Participant

December 2, 2024 at 07:55

i didn’t getting properly please elabroate properly

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Tony Rodriguez

Support staff

December 2, 2024 at 08:00

Hello, @Ark Raj,

Thank you for your response.

how can i change the theme without deleting my existing data??

Could you kindly let us know which theme you would like to switch to, ensuring that your existing data remains intact?

Additionally, we would greatly appreciate it if you could provide a detailed description of your specific requirements or desired outcome. This will enable us to thoroughly review your request and assist you more effectively.

Should you have any further questions or need additional support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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