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Facing issue with order recieved page logo is not showing on mobile device

This topic has 6 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

Deep

Participant

May 17, 2024 at 14:16

facing issue with order recieved page website logo is not showing on mobile device

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#395640 Copied Theme version: 9.3.10

5 Answers

Rose Tyler

Support staff

May 17, 2024 at 14:51

Hello, Deep,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Create a test order from that account and provide us with the URL of that order received page.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#395650 Copied

Deep

Participant

May 17, 2024 at 17:21

provided in privete area

Please contact administrator
for this information.

#395687 Copied
Rose Tyler

Support staff

May 18, 2024 at 07:15
Hello, Deep,

We appreciate your prompt response.

Please add the next code in Theme Options > Theme custom CSS > Global:
```
@media (max-width: 767px) {
    .woocommerce-order-received .header-main .hidden-xs {
        display: block !important;
    }
}
```
Best Regards,
8Theme’s Team
#395719 Copied
Deep

Participant

May 18, 2024 at 07:47

anoter issue facing

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#395725 Copied

Rose Tyler

Support staff

May 18, 2024 at 08:36

Hello, Deep,

We hope this message finds you well. We kindly request that you review the following article on customizing the WooCommerce thank you page: https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/.
After reviewing, please proceed to contact the WooCommerce plugin support team for further assistance. You can reach them via their support page here: https://wordpress.org/support/plugin/woocommerce/.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#395734 Copied
Tagged: fix woocommerce problems, mobile logo not showing, mobile woocommerce solutions, order received page, woocommerce issues, wordpress themes
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