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Facing issue with x store core and x store amp

This topic has 25 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Rajeshsangwan

Participant

April 20, 2023 at 12:14

i am facing issue in
x store core
and
x store amp

Please, contact administrator
for this information.

#353948 Copied Theme version: 9.1.2

24 Answers

Rose Tyler

Support staff

April 20, 2023 at 12:20

Hello, Rajeshsangwan,

Thank you for getting in touch with us.

Please describe the problem in more detail. Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#353949 Copied

Rajeshsangwan

Participant

April 24, 2023 at 09:48

i am facing issue with 2 plugins
x store amp
and
x store core
if I activate them them there is issue on row no 3997
website is not opening properly on mobile
on desktop website is good
but on mobile website is worst

#354337 Copied

Rose Tyler

Support staff

April 24, 2023 at 10:03

Hello, Rajeshsangwan,

Thank you for your response.

3997 line of what file?
Do you use latest versions of both plugins? https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please provide temporary wp-admin and FTP access, so we can check the situation on your site more deeply and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354340 Copied

Rajeshsangwan

Participant

April 24, 2023 at 11:24

and in FTP what I have to share

Please contact administrator
for this information.

#354353 Copied

Rajeshsangwan

Participant

April 24, 2023 at 12:17

ftp details

Please contact administrator
for this information.

#354354 Copied

Rose Tyler

Support staff

April 24, 2023 at 12:20

Hello, Rajeshsangwan,

Thank you for access.
We’ve checked your Home page from mobile, Amp and Core plugins are activated, but we do not see any problem. Please watch video by link in the Private Content area.
Please let us know on which page we can see the problem.

Kind Regards,
8theme team

Please contact administrator
for this information.

#354355 Copied

Rajeshsangwan

Participant

April 25, 2023 at 09:02

can i send you screen shot
i am facing issue till now on both plugins

#354441 Copied

Rose Tyler

Support staff

April 25, 2023 at 09:32

Hello, Rajeshsangwan,

Yes, please send us screenshots.
“i am facing issue till now on both plugins” – please show it to us.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#354450 Copied

Rajeshsangwan

Participant

April 25, 2023 at 10:47

#354458 Copied

Rose Tyler

Support staff

April 25, 2023 at 12:04

Hello, Rajeshsangwan,

We can’t open your local image – https://prnt.sc/2wC6ai4OfsOr
Please upload images here https://wetransfer.com/ https://gyazo.com/74df121cc07b66b87958b294506eacab and provide us with URL.

Kind Regards,
8theme team

#354463 Copied

Rajeshsangwan

Participant

April 26, 2023 at 10:44

#354560 Copied

Rose Tyler

Support staff

April 26, 2023 at 11:42

Hello, Rajeshsangwan,

Thank you for your response.

It seems that you renamed et-core-plugin folder to another name “et-core-plugin22“ → https://prnt.sc/LgL_lV2rDnbX in that case you had fatal errors. For now, we checked your plugins and there is no such renamed “et-core-plugin22“ → https://prnt.sc/UzMA-fnCaOSj
Also, we checked from different devices and didn’t find any issues.
In case you can reproduce the steps to have such fatal error, please, share in details.

We are waiting for your detailed reply.

Kind Regards,
8theme team

#354571 Copied

Rajeshsangwan

Participant

April 28, 2023 at 04:44

i am facing same issue till now
did you change the name from et core 22 to et core

#354762 Copied

Rose Tyler

Support staff

April 28, 2023 at 06:02

Hello, Rajeshsangwan,

We did not rename the folders.

“In case you can reproduce the steps to have such fatal error, please, share in details.

We are waiting for your detailed reply.”

Kind Regards,
8theme team

#354775 Copied

Rajeshsangwan

Participant

April 28, 2023 at 10:06

I AM FACING FATEL ERROR TILL NOW

#354811 Copied

Rose Tyler

Support staff

April 28, 2023 at 10:55

Dear, Rajeshsangwan,

Please let us know what should we do to be able to see the same fatal error as you. What page do we need to open and with what actions?
We checked your Home page and all is fine from mobile.
Have you cleared the cache? Try to check the Home page from different mobile devices.
We are waiting for your reply!

Kind Regards,
8theme team

Please contact administrator
for this information.

#354818 Copied

Rajeshsangwan

Participant

April 29, 2023 at 04:38

how to clear catche

#354877 Copied

Rajeshsangwan

Participant

April 29, 2023 at 06:08

i uninstall x store core then my website runs smoothly
but when I reinstall it then it show same error
et core on line 3997

#354886 Copied

Rose Tyler

Support staff

April 30, 2023 at 11:56

Hello, Rajeshsangwan,

We are thankful for your answer but in case you want us to help you we need to know the name of the file that causes issues on your website.
We asked you a few times to write us the name of the problem file but you didn’t provide us such information.
“et core on line 3997” – line of what exactly file??

You should know that each plugin and theme contains many many different files in the package and it is impossible to give you a fix without knowing the name of the file where the issue exists.

Please, find next information in order to help you:
1/The step-by-step way to reproduce the issue
2/The name of file the error comes from
3/Do you have such an error now? What is the page of error showing?

Waiting for your feedback!

Kind Regards,
8theme team

#354944 Copied

Rajeshsangwan

Participant

May 1, 2023 at 13:15

can we connect on whats app so that I can share you live details

#355022 Copied

Rose Tyler

Support staff

May 1, 2023 at 13:46

Dear, Rajeshsangwan,

We provide support via the forum only.
Please reply to our questions here. You can use the Private Content area to hide text from other customers.

Kind Regards,
8theme team

#355030 Copied

Rajeshsangwan

Participant

May 2, 2023 at 05:51

i dont know what to reply i am facing issue in x store core and amp plugin
but you said that there is no issue
but there is issue while using on phone there is issue that’s it

#355075 Copied

Rose Tyler

Support staff

May 2, 2023 at 07:49

Dear, Rajeshsangwan,

“i am facing issue in x store core and amp plugin” – please provide a screenshot of it; provide the text of the error message; you wrote “et core on line 3997” – but which file? Can you reply with the file name?

“but there is issue while using on phone there is issue that’s it” – please provide a video or screenshots. You can upload them on any filesharing service and provide URL.

We would be more than happy to assist you, however, we need more information regarding the issue you are experiencing and the file name in order to do so.

You know that each plugin and theme contains many many different files in the package and it is impossible to give you a fix without knowing the name of the file where the issue exists.

Please, find next information in order to help you:
1/The step-by-step way to reproduce the issue
2/The name of file the error comes from
3/Do you have such an error now? What is the page of error showing? It is your Home page?

We look forward to hearing from you.

Kind Regards,
8theme team

#355085 Copied

Rose Tyler

Support staff

May 2, 2023 at 08:28

Dear, Rajeshsangwan,

We have noticed that you have the https://wordpress.org/plugins/wptouch/ plugin installed, which essentially replaces the theme with its own (similar to AMP but something else), and you also have our XStore AMP enabled.
You need to decide between one or the other, as having both active may cause conflicts.

If access the desktop responsively, you can see the following – https://prnt.sc/XlmHvisPRryp which means our AMP wants to take icons from the theme, but the path to the theme has been changed.
(https://prnt.sc/C0YdS3ErEAAc – because of this we decided to take a look at the console).

Please disable the WPtouch plugin or our XStore AMP as they are conflicting with each other at the moment and this could be the cause.

Kind Regards,
8theme team

#355093 Copied
Tagged: issues, support, themes, woocommerce, wordpress, x store amp, x store core
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