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Facing issues with website speed, Need you assistance as per the plugins installed

This topic has 14 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

Plethora

Participant

October 2, 2024 at 10:51

The website speed is very slow; specifically, the single product page takes too long to load completely. I optimized the database but I am still facing issues. Right now, I am using the LiteSpeed, Autoptimize, and resmush plugins as per the hostinger suggestion, but still the issue is same. Can you see what still causing extra load time on mobile and desktop?

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13 Answers

Plethora

Participant

October 2, 2024 at 10:58

you can find the screenshot for mobile

Files is visible for topic creator and
support staff only.

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Plethora

Participant

October 2, 2024 at 11:00

this screenshot is from hostinger

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

October 2, 2024 at 11:37

Hello, Plethora,

Could you please confirm whether you have contacted your hosting provider regarding the issues discussed? If so, what was their response?

Could you provide us with correct temporary wp-admin access?

Best regards,
8Theme’s Team

#416729 Copied

Plethora

Participant

October 2, 2024 at 12:29

Yes, I did contact them and they asked me to optimize the database and also reduce plugins, I did as they said.
now I am using two plugins for optimizing the speed and cache thing, LiteSpeed and Autoptimize. The issue exists. CDN is also active from the Cloudflare.

please find the access in PV

Please contact administrator
for this information.

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Plethora

Participant

October 2, 2024 at 12:33

please check this

Files is visible for topic creator and
support staff only.

#416739 Copied

Plethora

Participant

October 2, 2024 at 13:59

cart and checkout pages are also not loading.

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Jack Richardson

Support staff

October 2, 2024 at 15:54

Dear @Plethora,

I hope this message finds you well. Upon conducting a preliminary inspection using basic browser development tools, it has come to our attention that certain resources on your homepage are experiencing extended loading times. You can view the specific details via this screenshot: https://prnt.sc/JzfEiW2nYYdA.

Additionally, we have analyzed your website using the widely recognized testing service, GTmetrix. The results of this analysis can be accessed in the private area provided.

We also recommend reviewing and implementing the suggestions that have been effective for other clients experiencing similar issues with website speed. Please refer to the following discussions for guidance:
1. https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-407631
2. https://www.8theme.com/topic/child-theme-not-activated-yet-is-there-any-issue/#post-408335

Please be reminded that our role is to provide support and guidance throughout the optimization process, rather than implementing changes directly to your website.

Should you require further assistance or wish to request unique optimization services for your website, please submit a request here: https://prnt.sc/fgk4W3hZG8P6.

Thank you for your attention to these matters. We look forward to assisting you in enhancing your website’s performance.

Best Regards,
Jack Richardson
8Theme’s Team

Please contact administrator
for this information.

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Plethora

Participant

October 3, 2024 at 06:25

I was specifically referring to the single product, cart, and checkout pages. Please check these pages for errors or issues. they are taking most of the loading time.

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Jack Richardson

Support staff

October 3, 2024 at 10:25

Dear @Plethora,

I hope this message finds you well. I am writing to inquire whether you have had the opportunity to implement the recommendations we previously discussed regarding your website’s performance issues.

Could you please confirm if you have examined the console on the affected pages? It appears that numerous errors stemming from the LiteSpeed plugin are contributing to the slow loading times. Adjusting the settings within this plugin should help address these errors.

Additionally, I would recommend revisiting the analytic details we provided earlier. It is crucial to ensure that these are accurately configured, as they also play a significant role in enhancing site speed across various pages.

Thank you for your attention to these matters. Please do not hesitate to reach out if you require further assistance or clarification.

Kind regards,
Jack Richardson
8theme’s Team

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Plethora

Participant

October 3, 2024 at 11:49

This process is not helpful, the issue is different. I suggest you to check, the logins are provided to you previously.

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Plethora

Participant

October 3, 2024 at 12:31

hostinger is looking into this issue, will get back to you

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Rose Tyler

Support staff

October 4, 2024 at 06:30

Dear @Plethora,

Please feel free to take the time you need.

Warm Regards,
The 8Theme Team

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Andrew Mitchell

Support staff

November 22, 2024 at 06:35

Dear Plethora,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Tagged: plugins assistance, speed optimization, website speed issues, website troubleshooting, woocommerce wordpress themes, wordpress performance, wordpress technical support
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Facing issues with website speed, Need you assistance as per the plugins installed

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