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Facing major issues with header on my website i5academy.com

This topic has 13 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

i5elearnacademy

Participant

August 13, 2021 at 10:45

Major issues with header when we visit other theme pages its shows desktop menu. and also its do not update the latest changes done by us, we publish the changes and also it perform well but when we come back letter changes are as it’s just like we have not made any changes last.

#298758 Copied Theme version: 8.0.4 WooCommerce version: 5.5.2

12 Answers

i5elearnacademy

Participant

August 14, 2021 at 07:03

Guys – we tried multiple times and after we save most of the changes wipes out. we spent lot of time but seems it wont workout. Is there a way to cancel the subscription and get refund of the theme purchased?
Thanks

#298811 Copied

Olga Barlow

Support staff

August 14, 2021 at 11:34

Hello,

Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.
Also, tell us what changes did you do that do not appear on your site? Provide screenshots for better understanding.

Regards

#298868 Copied

i5elearnacademy

Participant

August 14, 2021 at 13:36

There are many issues in the theme to check that providing access to the site,

Please contact administrator
for this information.

#298881 Copied

i5elearnacademy

Participant

August 16, 2021 at 00:56

Hi,
Did you got chance to look into this? credentials and details were in private tab.
Thanks

#298950 Copied

Olga Barlow

Support staff

August 16, 2021 at 18:41

Hello,

1) Keep this option enabled to get correct header for the mobile devices https://prnt.sc/1ptxjhv
2) There is option to create separate header for the page if you need that. Use multiple headers option https://youtu.be/BpeXfzNwkOc
3) My account page is ok https://prnt.sc/1pu2yya once I set the heading padding for the desktop in the header builder settings https://prnt.sc/1pu3gwb

Let me know if you have any other issues.

Regards

#299038 Copied

i5elearnacademy

Participant

August 17, 2021 at 05:07

Let us check these out, can you please also help on side bar/panel which is not showing up. despite css and php loaded which were shared by your team.
Thanks

#299066 Copied

i5elearnacademy

Participant

August 18, 2021 at 07:12

This issue still not done correctly by your team when we started testing we found & logged that issue still persist, on header the
We provided full access to you still your team also did not done this at all.

looks like Your theme is broken we are contacting you since long, we don’t have more time to spend on this theme, kindly refund money, there is no meaning to talk more in such topics so long, we have wasted more then one [1] month, also your support system is worst ever We faced since long, for each and every settings we have to contact you through this worst system on 8theme

Kindly take your key back and REFUND our money.

#299137 Copied

Olga Barlow

Support staff

August 18, 2021 at 17:35

Hello,

You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#299222 Copied

i5elearnacademy

Participant

August 19, 2021 at 05:21

ticket number is 2463835
and 2468767.

Below is response, not sure whats going on, internally ppl are sending back and forth.
It seems its pending with you for refund approval. please approve thanks
Response …below
”
if you do prefer requesting for a refund instead, you will need to raise it with the author in order for your refund request to be reviewed. Authors are paid every time someone purchases their item, so it is only fitting that they review and approve the refunds first.”

Please contact administrator
for this information.

#299269 Copied

Olga Barlow

Support staff

August 19, 2021 at 12:07

Hello,

We approved your refund request.

Regards

#299326 Copied

i5elearnacademy

Participant

August 19, 2021 at 12:22

Thanks we will delete the theme and website and remove the keys and wait for refund credit back.

#299332 Copied

Olga Barlow

Support staff

August 19, 2021 at 12:38

Hello,

You are welcome.

Regards

#299335 Copied
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