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Failed to install theme ("Are you sure you want to do this?")

This topic has 4 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Stan Russell

  • Avatar: VanquishDesign
    VanquishDesign
    Participant
    January 15, 2015 at 13:25

    Hi!

    I have trouble installing the template. The standard solutions mentioned at Envato and this forum did not help for me. This is the problem:

    When I install the Legenda theme by uploading it via the admin panel, it asks “Are you sure you want to do this?” when it’s done. The only button I can click on says “Try again”.

    When I upload the theme via FTP, it does show the theme between the other themes. Though, when I click “activate”, the entire website turns white. The console says “500 error”.

    I tried both ways two times. The first time without any plugin installed, the second time with woocommerce installed. Both give the same errors.

    I also tried installing version 1.9.1 and 2.5 of the theme. Both give the same error again.

    I read on Envato that server memory might be a problem, but as it has plenty, it shouldn’t be a problem.

    Thanks in advance for helping me out!

    Roy Bosch
    VanquishDesign.net

    Please, contact administrator
    for this information.
    #33588 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 15, 2015 at 13:32

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #33593 Copied
    Avatar: VanquishDesign
    VanquishDesign
    Participant
    January 18, 2015 at 10:58

    Hi,

    Sorry for the late response. Though I checked the “Notify me of follow-up replies via email”, it didn’t send me any.

    I fixed the problem together with a friend of mine. Because this problem happens to more people, I’ll describe here what I did.

    1. First go to the wp-config.php file and set the debug variable to “TRUE”.
    2. Then install the theme via FTP and activate it using the WordPress admin panel.
    3. Your page will be white, but because of the debug variable, it gives a (or more) error(s).
    4. My problem was a missing file which didn’t upload somehow. I manually searched for it in the files I downloaded from Envato. I uploaded the file manually and that fixed the error.

    Don’t forget to set the debug to false after you fixed it!

    #34051 Copied
    Avatar: stan
    Stan Russell
    Participant
    January 19, 2015 at 09:23

    Hello,
    we are happy that you have solved your error. Thanks for first-class guide you gave us!

    Regards,
    Stan Russell.

    #34103 Copied

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