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Failed to upload template with error statement oops it looks something went wrong. please check your

This topic has 6 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

Donny

Participant

July 2, 2024 at 15:37

I tried to upload a template, but there was a failure in installing the XSTORE CORE plugin, this may be due to the requirements not being met, but after I tried to contact customer service from the hosting provider, the requirements had been adjusted but the max execution limit could only be 120.

Files is visible for topic creator and
support staff only.

#402782 Copied Theme version: 9.3.14

5 Answers

Rose Tyler

Support staff

July 2, 2024 at 15:48

Hello Donny,

Thank you for reaching out to us.

The core plugin can be installed manually using achieve from this page https://www.8theme.com/downloads/

Or provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#402788 Copied

Donny

Participant

July 3, 2024 at 04:24

The plugin has been successfully installed, but I still can’t install the template

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#402822 Copied
Rose Tyler

Support staff

July 3, 2024 at 07:34
Hello Donny,

We appreciate your prompt response.

1/ We can’t install the Core plugin via Dashboard on your site.
503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

2/ We can’t connect FTP:
```
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team
#402845 Copied
Andrew Mitchell

Support staff

July 3, 2024 at 09:24

See private content, please

Please contact administrator
for this information.

#402867 Copied

Andrew Mitchell

Support staff

July 3, 2024 at 11:20

Dear Donny,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#402891 Copied
Tagged: error statement resolution, fix wordpress errors, template upload failure, upload error solution, woocommerce template issue, woocommerce troubleshooting, wordpress woocommerce themes
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