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Failure to display product photos and their respective image galleries

This topic has 10 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Rose Tyler

Support Pleasure Market

Participant

May 11, 2024 at 17:12

In my ecommerce website http://www.pleasuremarket.fun, we use the XStore template. It’s not displaying the product photo and its respective photo gallery. We would like to urgently figure out how to solve this issue since the photos are regularly uploaded in the administration panel.

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#394760 Copied Theme version: 9.3.9

9 Answers

Rose Tyler

Support staff

May 12, 2024 at 05:33

Hello,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#394788 Copied

Support Pleasure Market

Participant

May 15, 2024 at 07:00

Thank you for the response, but what you suggest is something we have already done at the time the problem occurred. Is it possible to receive real technical support, or is the service you provide merely a question-and-answer form? Thank you, and we await your response.

#395187 Copied

Rose Tyler

Support staff

May 15, 2024 at 07:25

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? Then we will be able to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#395198 Copied

Support Pleasure Market

Participant

May 15, 2024 at 17:18

Ok, we have answered in private content area.

Thanks

Please contact administrator
for this information.

#395342 Copied

Rose Tyler

Support staff

May 15, 2024 at 18:31

Hello,

We appreciate your prompt response.

We can’t log in because of this popup on your site – https://prnt.sc/vGHAyLSHGdMv Please provide username and password or disable this popup.

Best Regards,
8Theme’s Team

#395349 Copied

Support Pleasure Market

Participant

May 16, 2024 at 18:16

Ok, we provide username and password in private content area.

Please contact administrator
for this information.

#395522 Copied

Rose Tyler

Support staff

May 17, 2024 at 07:58

Hello,

We are currently experiencing difficulties logging in with the credentials provided. Could you please verify them and provide us with updated access details at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#395559 Copied

Support Pleasure Market

Participant

May 17, 2024 at 17:48

We have verified the credentials.
Please try now.
In private content area you’ll have the credentials.

Best regards

Please contact administrator
for this information.

#395689 Copied

Rose Tyler

Support staff

May 18, 2024 at 07:42

Hello,

Fixed (We’ve added Gallery element to page content via Theme Options > WooCOmmerce > Single Product Builder https://prnt.sc/KJ7lydcR4UZT ).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#395724 Copied
Tagged: fix woocommerce display issues, product image problems woocommerce, product photos not displaying, troubleshoot woocommerce wordpress templates, woocommerce image gallery failure, woocommerce templates issues, wordpress woocommerce problems
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