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Fake sale popup (real orders) triggers php fatal error with refunded orders

This topic has 7 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

mickmickmick

Participant

October 10, 2023 at 21:49

Hi, as written in the object, we started getting a php fatal error (which partially breaks the site rendering) after one of our orders got refunded today. Don’t know if it matters, but it was a partial refund and not a complete one.
After investigating, php log reports show the following error:

[10-Oct-2023 19:56:33 UTC] PHP Fatal error: Uncaught Error: Call to undefined method Automattic\WooCommerce\Admin\Overrides\OrderRefund::get_shipping_first_name() in *********/wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php:539

I’m attaching a complete log in the private content area.
At the moment I’ve solved the problem by temporarily disabling the Fake sale popup.
Any patch would be appreciated. If you tell me what I need to change I can apply the fix manually.

thank you
Regards

Please, contact administrator
for this information.

#369849 Copied Theme version: 9.1.14

6 Answers

Rose Tyler

Support staff

October 11, 2023 at 07:18

Hello, Mickmickmick,

Thank you for contacting us and for using XStore.

Could you provide URL of site, temporary wp-admin, and FTP access? We need to check the problem more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#369867 Copied

mickmickmick

Participant

October 11, 2023 at 08:10

As requested, additional info in the private area.

Please contact administrator
for this information.

#369872 Copied

Rose Tyler

Support staff

October 11, 2023 at 12:25

Hello, Mickmickmick,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

Kind Regards,
8theme team

#369906 Copied

Rose Tyler

Support staff

October 11, 2023 at 15:50

Hello, Mickmickmick,

Fixed.
Changes were done in et-core-plugin/packages/sales-booster/sales-booster.php and the fix will be included in the next theme update.

Kind Regards,
8theme team

#369929 Copied

mickmickmick

Participant

October 18, 2023 at 06:00

Hi, i’ve installed the update and the patch yesterday. You probably didn’t put the fix there as well, since something got overriden and the problem happens again.
Site accesses i’ve provided you with are still valid. Fake sale popup has been temporarily disabled to solve the problem.
Regards

#370587 Copied

Rose Tyler

Support staff

October 18, 2023 at 07:05

Hello, Mickmickmick,

Thank you for getting in touch with us.

Here is our changelog – https://prnt.sc/8ri6GhHi_nFr https://xstore.8theme.com/update-history/
Please update the theme to 9.2.1 version.

Kind Regards,
8theme team

#370595 Copied
Tagged: error resolution, fake sale popup, php fatal error, real orders triggers, refunded orders, woocommerce, wordpress themes
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