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Fancy product designer not woking mobile phone

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

manju`

Participant

May 30, 2024 at 14:40

fancy product designer full size not working mobile phone

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support staff only.

#397365 Copied Theme version: 9.3.11

1 Answer

Rose Tyler

Support staff

May 30, 2024 at 15:27

Hello,

Thank you for getting in touch with us.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you please provide the URL of the page from your screenshot + temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397370 Copied
Tagged: fancy product designer issues, mobile woocommerce problems, product designer mobile troubleshooting, woocommerce mobile compatibility, wordpress fancy designer fix, wordpress template errors
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