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Fatal Error - by missalaneyus - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

missalaneyus

Participant

September 27, 2017 at 03:27

I installed the theme. After I activated it, I got this message and now, can’t get into my site.

Fatal error: Cannot redeclare class null_instagram_widget in /data/6/2/62/106/2714269/user/2981994/htdocs/wordpress4/wp-content/themes/lifestyle/framework/widgets/wp-instagram-widget.php on line 290

Help, please.

#173505 Copied Theme version: v.10

9 Answers

Rose Tyler

Support staff

September 27, 2017 at 07:47

Hello,

Please provide wp-admin and FTP access in Private Content.

Regards

#173515 Copied

missalaneyus

Participant

September 27, 2017 at 18:13

I went ahead and deleted the theme out of my file manager, so that the site could be live and accessible.

Please, contact administrator
for this information.

#173607 Copied

Olga Barlow

Support staff

September 28, 2017 at 09:49

Hello,

We can’t login to your file manager because of the incorrect pass. Also, we prefer FTP, so, please, provide me FTP host, user and pass to get access to theme files.

Regards

#173661 Copied

missalaneyus

Participant

September 28, 2017 at 14:40

Let me know if you need more information.

Please, contact administrator
for this information.

#173697 Copied

Rose Tyler

Support staff

September 28, 2017 at 14:46

Unfortunately, we can’t connect. If you don’t know FTP login data, then ask your hosting provider support and send them to us.

Regards

#173699 Copied

missalaneyus

Participant

September 28, 2017 at 15:52

I think I figured it out.

Please, contact administrator
for this information.

#173711 Copied

Rose Tyler

Support staff

September 28, 2017 at 16:13

WP Instagram Widget plugin isn’t compatible with our theme, so they can’t be used together. Please check the site now, our theme is activated but the plugin is deactivated, so use our Instagram functionality.

Regards

#173716 Copied

missalaneyus

Participant

September 28, 2017 at 16:55

Thank you so much! You are a lifesaver.

#173718 Copied

Rose Tyler

Support staff

September 29, 2017 at 07:54

You’re welcome!

Regards

#173747 Copied
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