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FATAL ERROR after trying to update - by idan

This topic has 36 replies, 6 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

  • Avatar: Crogers
    Randley
    Participant
    October 4, 2018 at 16:25

    Hi @Olga

    Any new for my problems? please let me know if you have something, it’s critical.

    Thanks

    Please, contact administrator
    for this information.
    #200511 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 5, 2018 at 10:01

    Hello, @Randley

    Did you disabled server cache? We can’t finish update if server cache is enabled because cached js files cause errors.

    Regards

    #200560 Copied
    Avatar: Crogers
    Randley
    Participant
    October 8, 2018 at 16:36

    Hi @Olga

    Yes, I did. I disabled serve cache, also I clear cache. Before update can you help with my access to the dashboard, the problem is the core. I have a lot to do. for this moment I do not want to update the theme I need help to fix the problem of the core with my access to wordpress please

    Please, contact administrator
    for this information.
    #200715 Copied Theme version: xstore
    Avatar: Crogers
    Randley
    Participant
    October 8, 2018 at 19:33

    Hi @Olga,

    Get have access right now, but I cannot edit content with the tools, I think is the core

    #200719 Copied
    Avatar: Crogers
    Randley
    Participant
    October 8, 2018 at 23:04

    Hi @olga

    Right now everything is perfect, I upped the memory in WP-Config.php, I let you know if I have a problem.

    Thanks

    #200723 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 9, 2018 at 09:17

    Hello, @Randley

    Ok. Contact us once you decide to update theme. We’ll help you with this.

    Regards

    #200738 Copied
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