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Fatal error – Incompatibility between the latest theme 8.3.8 and Wocommerce 7.1.0

This topic has 4 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Tony Rodriguez

Fabio

Participant

December 8, 2022 at 23:32

Dear Support,

I am contacting you because after several tests I realized that XStore version 8.3.8 is not compatible with Woocommerce 7.1.0.

With all plugins uninstalled (leaving active only woocommerce and the theme), when I go into XStore->theme options->Footer I get a fatal error.

Please find in the private area the error log.

Could you please help me to solve the problem?

Thanks,

F.

Please, contact administrator
for this information.

#340986 Copied Theme version: 8.3.8 WooCommerce version: 7.1.1

3 Answers

Tony Rodriguez

Support staff

December 9, 2022 at 05:59

Hello, @Fabio,

Could you please share your site WP Admin and CPanel Login details as listed below with me, under the private content area of this topic, so that I will further check it for you on your site and help you out accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

#340995 Copied

Fabio

Participant

December 9, 2022 at 22:15

Dear Tony,

Please find attached the access details.

I kindly ask you to be careful not to break the website as I would like to deploy this staging once fixed.

Thanks in advance for you help, I really hope that you will manage to fix the fatal error.

Best regards,

F.

Please contact administrator
for this information.

#341107 Copied

Tony Rodriguez

Support staff

December 10, 2022 at 06:40

Hello, @Fabio,

First of all, you are using the older version of the PHP, you have to update to PHP 7.4: https://postimg.cc/0bqvndXn and you were using the older version of WordPress, I updated the WordPress version to the latest one and it resolved the issue as well: https://postimg.cc/VrRhFnJG

Regards 8Themes Team.

#341120 Copied
Tagged: fatal error, incompatibility, seo friendly, theme 8.3.8, wocommerce 7.1.0, woocommerce wordpress templates
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