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Fatal error message, child theme, woocommerce

This topic has 9 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Robert Hall

geekery

Participant

August 8, 2016 at 23:57

Hi,

I uploaded the latest version of WooPress to my WordPress site (hosted on SiteGround) and a few things are happening right away:

1. I get this message and then I cannot login to WP Admin. (I think it has something to do with the Screets Chat plugin.

Fatal error: Call to undefined method PucFactory::addVersion() in /home/username/public_html/mywebsite.com/wp-content/plugins/screets-lc/core/library/update-checker/plugin-update-checker.phpon line 1229

2. When I upload the theme I am told that there are templates missing in WordPress

3. My theme folder is missing the Child Theme Zip File which would be great to have if possible!

Thank you for your help!

#136041 Copied Theme version: WooPress Version 2.9 WooCommerce version: V 2.6.4

8 Answers

Robert Hall

Support staff

August 9, 2016 at 10:04

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#136083 Copied

geekery

Participant

August 9, 2016 at 21:57

Thank you, the information is below in “Private Content

Please, contact administrator
for this information.

#136173 Copied

Robert Hall

Support staff

August 10, 2016 at 17:11

Hello,

We also need a link to the page and host name.

Regards,
Robert Hall

#136291 Copied

geekery

Participant

August 11, 2016 at 00:41

Okay. The info is below in Private Content. Would be great if we could get this sorted out by tomorrow morning as we have deadlines to meet. Thank you for your help!

Please, contact administrator
for this information.

#136327 Copied

geekery

Participant

August 11, 2016 at 05:43

Hi,

Please see corrected info below.

Please, contact administrator
for this information.

#136328 Copied

Robert Hall

Support staff

August 11, 2016 at 08:14

Hello,

Please check the admin panel now.

Also I’ve upload the woopress-child theme via FTP.

Now you can start to import the base demo content in Theme Options->Import/Export.

Regards,
Robert Hall

#136341 Copied

geekery

Participant

August 11, 2016 at 21:43

Hi Robert,

I was able to login to WordPress, but when I downloaded the screets chat plugin (which we are using) I got the same fatal error message. I can use the theme without the chat plugin, but that’s not what I need help with. I need the theme to be able to work with all of the plugins that it comes with/features. Is the version of the chat plugin that you have with the theme out of date? What is going on? Please help us resolve asap as we are quite pushed back at this point. Need the theme to work with all of it’s included features. Thank you for your help.

#136429 Copied

Robert Hall

Support staff

August 15, 2016 at 12:07

Hello,

I’ve updated the Screets Live Chat plugin to latest version. Please check it now.

Regards,
Robert Hall

#136611 Copied
Tagged: child theme, fatal error, seo friendly, template, woocommerce, wordpress
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