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Fatal Error on Product Page - by kyle@babytalkco.com

This topic has 10 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

kyle@babytalkco.com

Participant

February 3, 2016 at 19:25

Hello –

I am receiving the following error on one of my product pages (http://babytalkco.com/beta/give-a-gift/):

Fatal error: Call to a member function get_related() on a non-object in /home/babytalkco/public_html/beta/wp-content/themes/classico/woocommerce/single-product/related.php on line 15

I only see it on one of my product pages, it doesn’t show up on any other product pages on my site. Any help would be greatly appreciated.

#111519 Copied Theme version: 1.3 WooCommerce version: 2.5.2

9 Answers

Robert Hall

Support staff

February 3, 2016 at 19:49

Hello,

Please update the theme to the latest version and check this issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall.

#111523 Copied

kyle@babytalkco.com

Participant

February 5, 2016 at 15:47

I followed the instructions and performed the update and the error message is still displaying. Any further suggestions would be appreciated.

#111874 Copied Theme version: 1.5 WooCommerce version: 2.5.2

Eva Kemp

Support staff

February 5, 2016 at 16:14

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#111881 Copied

kyle@babytalkco.com

Participant

February 5, 2016 at 17:18

Thank you , the requested information can be found in the Private section.

Please, contact administrator
for this information.

#111891 Copied

Eva Kemp

Support staff

February 5, 2016 at 20:13

Hello,

WP admin credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#111904 Copied

kyle@babytalkco.com

Participant

February 9, 2016 at 17:26

Eva – Sorry for the delay I thought I had replied to you before. The details are below:

Please, contact administrator
for this information.

#112330 Copied

Eva Kemp

Support staff

February 11, 2016 at 16:13

Hello,

We can’t connect via FTP getting the error:
“421 Too many connections (8 ) from this IP”
Please check FTP credentials or create new ones.

Thank you.

Regards,
Eva Kemp.

#112668 Copied

kyle@babytalkco.com

Participant

February 12, 2016 at 03:34

I just checked the FTP credentials, I connected just fine. Please try again, let me know if the problem persists.

Please, contact administrator
for this information.

#112732 Copied

Eva Kemp

Support staff

February 12, 2016 at 09:34

Hello,

The issue has been fixed.
Please clear browser cache and check the page.

Regards,
Eva Kemp.

#112758 Copied
Tagged: debug, fatal error, product page, template, woocommerce, wordpress
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