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Fatal error on the site - by irosh - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

irosh

Participant

August 22, 2021 at 17:57

WordPress caught an error with one of your plugins, XStore Core.

Please, contact administrator
for this information.

#299569 Copied Theme version: 4.0.5

9 Answers

Olga Barlow

Support staff

August 23, 2021 at 13:56

Hello,

Provide us with WP Dashboard and FTP access to your site, please. Also, tell me when do you get this error?

Regards

#299614 Copied

irosh

Participant

August 23, 2021 at 14:09

The message was sent to me by WordPress on Sun, Aug 22, 11:31 AM . Recently I’m experiencing Data base connection failier quite often so I have to refresh few times to get connected again.

Please contact administrator
for this information.

#299621 Copied

Olga Barlow

Support staff

August 23, 2021 at 15:47

Hello,

It looks that some files were missing in the core plugin. I have reuploaded that. But these errors could not be the reason of the DB error. Contact your hosting provider to find the reason of the DB error.

Regards

#299634 Copied

irosh

Participant

August 23, 2021 at 15:55

Thank you

#299636 Copied

Olga Barlow

Support staff

August 23, 2021 at 21:38

You are welcome.

Regards

#299671 Copied

Tony

Participant

May 29, 2022 at 09:13

I have also got fatal areas and it was due to your X Store Theme. Deleted the theme from file manager and now the site is working perfectly again. How do I activate the theme and am I missing a plugin or something. Need to know asap

#324786 Copied

Rose Tyler

Support staff

May 29, 2022 at 09:18

Hello Tony,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site, temporary wp-admin and FTP access, via the Private content area. Also, let us know error text that is shown after activate the debug mode.

Regards

#324787 Copied

Tony

Participant

May 29, 2022 at 09:36

So I install your theme and it causes an error. I uninstall your theme and website is fixed but it’s a fault in my website? Hard to believe

#324789 Copied

Rose Tyler

Support staff

May 29, 2022 at 09:55

Hello Tony,

A lot of customers use our theme without thisproblem. We recommend you to activate the debug mode to find out the reasone of the problem.
Maybe theme files was not fully uploaded, maybe there is a conflict with a 3rd party plugin or something on the server side. To be able to help you, we neeed to check the problem more deeply. Please reply back with temporary access and info from the debug mode.

Regards

#324790 Copied
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