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Fatal Error on Xstore after migration to a WordPress.com Hosting

This topic has 4 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Jack Richardson

Liza

Participant

September 4, 2024 at 21:25

Currently, website is working perfectly fine on some 3rd party hosting.
– We needed to move it to WordPress.com hosting with purchased Business Plan.
– Migration completed, backend works fine but Xstore configurations gives fatal error.
– Frontend is visually broken.
– Disabling ALL plugins – makes no difference.
– System Check – all green.

Help.

Please, contact administrator
for this information.

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3 Answers

Rose Tyler

Support staff

September 5, 2024 at 06:36

Hello, Liza,

Thank you for reaching out to us with your concerns regarding the migration of your website to WordPress.com hosting. We understand the importance of a smooth transition and are here to assist you.

Please downgrade PHP version to 8.1 or 8.2 first.
Then enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide us with temporary wp-admin and FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#413088 Copied

Liza

Participant

September 6, 2024 at 17:24

Sent. Thank you.

Please contact administrator
for this information.

#413369 Copied

Jack Richardson

Support staff

September 9, 2024 at 13:39

Dear @Liza,

I hope this message finds you well. We apologize for the delay in responding to your inquiry; we are currently handling a high volume of requests.

Upon reviewing the two websites you provided, we have identified a significant visual discrepancy primarily due to missing styles for several elements. It appears that these elements, which were originally created using the Elementor plugin, may have lost some properties during the migration process. For clarity, here are examples illustrating the differences:

1. Original: https://prnt.sc/2sQv_-6hQc4X vs. Migrated: https://prnt.sc/IA1bnUduCXQf
2. Original: https://prnt.sc/AEvr5B14O4g9 vs. Migrated: https://prnt.sc/t1vxxU0aV54Y

Could you please inform us about the method you used for the migration? Did you adhere to the guidelines provided by Elementor, which can be found here: https://elementor.com/blog/site-migration/, or was the process carried out manually?

It is important to note that the issues observed seem to stem from the migration process itself, and thus, they fall outside the scope of support we can offer as per the theme used on your website. The content on your original website is not predominantly built with our theme’s widgets or dependent on our unique classes or styles. For instance, approximately 80% of your homepage content would remain unchanged even if the active theme on your web-site be switched.

We recommend reaching out to the developer who conducted the migration, or you may wish to submit a request for proper site migration through this link: https://prnt.sc/JZW_ihaRkK5A. Please note that such requests related to Site migrations are not covered under our support guidelines as per the Envato policy.

Thank you for your understanding, and please do not hesitate to contact us should you have any further questions.

Best Regards,
Jack Richardson
8Theme’s Team

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Tagged: best selling woocommerce themes, woocommerce themes, wordpress woocommerce error, wordpress.com hosting migration, xstore fatal error, xstore migration error, xstore theme issues
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