Return to previous page

Fatal error when activating – can't access admin panel

This topic has 4 replies, 2 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

  • Avatar: candaroll
    candaroll
    Participant
    November 17, 2015 at 00:35

    I have just purchased the Blanco theme and installed it ok, but when I tried activating it I now get the following error message:

    Fatal error: Call to undefined method Envato_WP_Toolkit::checkForUpdate() in /var/sites/r/[my site]/public_html/wp-content/themes/blanco/code/admin.php on line 11

    I can no longer access the WP admin panel or any part of the site. I’m a complete novice at WordPress and know very little about coding. Can you please help me to fix this?

    I see on other posts people have been asked for FTP details, if you need these where do I find them? (I am VERY new to all of this!)

    #99774 Copied Theme version: Blanco
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 09:06

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content. You can ask your hosting provider support to help you to find your FTP details.

    Best regards,
    Jack Richardson.

    #99806 Copied
    Avatar: candaroll
    candaroll
    Participant
    November 17, 2015 at 15:39

    Hi, requested info below:

    Please, contact administrator
    for this information.
    #99892 Copied Theme version: Blanco
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 21:51

    Hello,

    I’ve deactivated the plugin “Envato WordPress Toolkit”. Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    #99994 Copied
  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Classic Fashion Store – WordPress WooCommerce Theme
lazy-placeholder
Ecoenergy – WordPress WooCommerce Theme
lazy-placeholder
Electron Store 01 – WordPress WooCommerce Theme
lazy-placeholder
Organic Store 01 – WordPress WooCommerce Theme
lazy-placeholder
WooPress Fullwidth
lazy-placeholder
Minimal Fashion 02 Store – WordPress WooCommerce Theme
lazy-placeholder
Sushi Store – WordPress WooCommerce Theme
lazy-placeholder
Finances – WordPress WooCommerce Theme
lazy-placeholder
Books Store – WordPress WooCommerce Theme
lazy-placeholder
Mobile Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.