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Fatal Error when installed the core plugin

This topic has 4 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

seonetbv

Participant

March 29, 2021 at 13:42

Hi, I’m getting a fatal error after installing the core plugin.

Warning: require_once(/home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/shop-categories.php): failed to open stream: No such file or directory in /home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/global.php on line 20

Fatal error: require_once(): Failed opening required ‘/home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/shop-categories.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home3/hardcouture/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/global.php on line 20

Please, contact administrator
for this information.

#281634 Copied Theme version: .7.2.6

3 Answers

Rose Tyler

Support staff

March 29, 2021 at 14:46

Hello,

I can see the next error – https://gyazo.com/f1b5a11bff4e9e20662621ecbc445833 , so you need to contact your hosting provider with this error message and ask to increase PHP Memory limit.
Then re-upload theme files via FTP.

Regards

#281647 Copied

seonetbv

Participant

March 30, 2021 at 12:05

Hi,

I don’t think this is the reason. I contacted the hosting provider, but as you can see in Server Requirements, all requirements are met.
I reinstalled a fresh copy of wordpress and theme and now when I try to import the default demo, I get the message that the pages etc can’t be created.
I don’t know how to send you screenshots to see what I’m talking about, but if you want, you can try to install the default demo and see what happens.
Thanks!

#281774 Copied

Rose Tyler

Support staff

March 30, 2021 at 16:09

Hello,

I’ve re-uploaded theme files. You should be able to import demo content. Please check now.

Regards

#281820 Copied
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