Return to previous page

Fatal Error with XStore Core on my website

This topic has 5 replies, 4 voices, and was last updated 3 minutes ago ago by Andrew Mitchell

Dan

Participant

November 22, 2024 at 16:06

Hi,

I can no longer access the front end of my website due to an issue with XStore Core. The email I have received from WordPress states the following:-

“WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, XStore Core.”

I have tried to update the plugin but I have been unsuccessful.

Content is visible for topic creator and
support staff only.

#424753 Copied Theme version: 9.4.5

4 Answers

Rose Tyler

Support staff

November 22, 2024 at 16:22

Hello,

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme’s Team

#424764 Copied

Dan

Participant

November 22, 2024 at 16:41

Please see details in private content area.

Content is visible for topic creator and
support staff only.

#424766 Copied

Jack Richardson

Support staff

November 22, 2024 at 17:23

Hello @Dan

Please, check now !
We fixed the issue on your web-site.

Kind regards, Jack Richardson
The 8theme’s team

#424773 Copied

Andrew Mitchell

Support staff

November 22, 2024 at 17:27

Dear Dan,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#424775 Copied
Viewing 5 results - 1 through 5 (of 5 total)