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Fatal Error with Xstore Core plugin and patcher

This topic has 3 replies, 2 voices, and was last updated 4 hours, 4 minutes ago ago by nebcreative

nebcreative

Participant

September 25, 2024 at 22:00

I clicked to install the patches available on this site and well I have a fatal error “WordPress caught an error with one of your plugins, XStore Core”, wordpress sent me a recovery mode link, which is with private information, i did disable that plugin via ftp client and the site was accesible but obviously didnt function correctly. I tried an update of same patch and plugins ect on another install and i had no issues so not sure what it is. thanks

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2 Answers

Tony Rodriguez

Support staff

September 26, 2024 at 05:19

Hello, @nebcreative,

Thank you for contacting us and for using XStore.

1/ Please follow this article – https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update

2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce > Status > Logs.

3/ Provide us with URL, temporary wp-admin, and FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

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nebcreative

Participant

September 26, 2024 at 20:20

1. First link is not relevant.
2. Site is in Debug Mode and I have it set to maintenance in your dashboard
3. Provided in Private area
4. Note I have the Core plugin deactivated currently just for reference

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Tagged: best selling themes, error-free woocommerce, fatal error solution, woocommerce themes, xstore patcher fix, xstore-core-plugin
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