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Fatale error from core plugin – xstore theme

This topic has 6 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

Nicolo

Participant

August 29, 2024 at 17:07

My server providor entered the site to fix an ongoing issue.

I was then told this error may be the cause. How can this be fixed?

Fatal error: Uncaught ValueError: Unknown format specifier ” ” in /var/www/0/1252902/www/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/header-builder/header_presets.php:14

The login credentials are in the private content to troubleshoot further.

Please, contact administrator
for this information.

#412253 Copied Theme version: 9.3.18

5 Answers

Jack Richardson

Support staff

August 30, 2024 at 08:24

Dear @Nicolo,

I hope this message finds you well.

We regret to inform you that we are currently unable to log into your website using the access credentials previously provided. Additionally, we have identified an issue could be related to the incorrect translation of certain text strings within the Loco Translate plugin.

To address this, please navigate to the Loco Translate settings and access the translations for the XStore Core plugin. Search for the phrase that starts as “Our XStore theme offers users the flexibility.” You will likely notice a warning symbol next to this phrase, indicating that the translation needs attention. It is crucial to correct the translation of this sentence while ensuring that the placeholders “%1s” and “%2s” remain unchanged, as they are essential for substituting parts of the sentence with specific static values.

Thank you for your attention to this matter. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

#412308 Copied

Nicolo

Participant

August 30, 2024 at 10:24

Hi Jack

I just fixes the log-in issue, added 10days of access with wordfence.

I also fixed the translation string you mentioned

To ses the status now, where do you find the fatale error report?

I have set it to true in the config.php file, but im not sure where to see the complete report?

Let me know if the fatale error is fixed or not 🙂

Thanks alot!

#412329 Copied

Jack Richardson

Support staff

August 30, 2024 at 11:12

Dear @Nicolo,

Following your previous communication regarding the fatal error on your website, we have carefully reviewed the details you provided and suggested a potential solution. We are pleased to inform you that, based on your implementation of our instructions, it appears that the issue has been successfully resolved.

To confirm, we have not detected any fatal errors in our initial assessments. However, we encourage you to verify this on your end by checking the following URL on your website: wp-admin/admin.php?page=wc-status&tab=logs This will allow you to ensure that the error no longer persists where it was previously reported.

We congratulate you on the successful resolution and are here to assist should any further issues arise.

Best regards,
Jack Richardson
The 8Theme’s Team

#412341 Copied

Nicolo

Participant

August 30, 2024 at 11:24

Great! Thanks for clarifying

Will forward this to my hosting providor

Regards

#412347 Copied

Rose Tyler

Support staff

August 30, 2024 at 13:07

Dear @Nicolo,

Thank you for your cooperation!

Warm Regards,
The 8Theme Team

#412369 Copied
Tagged: fix xstore theme error, resolve xstore woocommerce issue, solve wordpress xstore error, woocommerce core plugin error, wordpress xstore fatal error, xstore woocommerce error solution
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