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Favicon keeps reverting back to original uploaded version

This topic has 8 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

carliczyk

Participant

July 11, 2024 at 21:02

The favicon keeps changing to the very first version that I uploaded even though it shows the new version is active in the site identity settings.

Thanks for your help

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#404280 Copied Theme version: 9.3.13

7 Answers

Tony Rodriguez

Support staff

July 12, 2024 at 05:40

Hello, @carlyliczyk,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#404296 Copied

carliczyk

Participant

July 12, 2024 at 05:56

Hello, I have went ahead and updated the plugin and theme but unfortunately this did not solve the issue.

#404298 Copied

Tony Rodriguez

Support staff

July 12, 2024 at 06:35

Hello, @carlyliczyk,

Thank you for your response.

We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the site icon is functioning correctly. For your reference, we have recorded a video demonstrating the functionality, which you can view in the private content area.

We trust this will be helpful to you.

If the issue persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Best regards,
The 8Theme Team

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for this information.

#404301 Copied

carliczyk

Participant

July 12, 2024 at 06:46

It works once I switch it, but eventually it turns back to the old one. Its done this 3 or 4 times now.

#404303 Copied

Tony Rodriguez

Support staff

July 12, 2024 at 07:04

Hello, @carlyliczyk,

We kindly request that you rename the favicon file and proceed to upload it once again. Additionally, we recommend reviewing the following article to ensure best practices are followed during the update process: [How do I force a favicon refresh?](https://stackoverflow.com/questions/2208933/how-do-i-force-a-favicon-refresh)

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

We trust this information will be helpful to you.

Best regards,
The 8Theme Team

#404308 Copied

carliczyk

Participant

July 12, 2024 at 07:08

Ok, thank you!

#404309 Copied

Tony Rodriguez

Support staff

July 12, 2024 at 07:27

Hello, @carlyliczyk,

You are welcome.

Best regards,
The 8Theme Team

#404315 Copied
Tagged: best selling themes, favicon issues, fix favicon problem, original favicon reversion, troubleshoot woocommerce, woocommerce themes
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