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Favicon, product tabs and images - by ejder077

This topic has 22 replies, 3 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

ejder077

Participant

September 6, 2018 at 14:38

Hi,

When I open a page of a product, the favicon of my website disappears. (Attachment: https://prntscr.com/krbli6)

I uploaded 7 images of the product, but there is just an image is shown on the products page and the image is huge, how can I decrease its size? (Attachment: https://prntscr.com/krbli6)

When I press the tabs, there is no reaction. That means I cannot view the info of the tabs. (Attachment:https://prntscr.com/krbmwg )

Thank you

Best regards,
Ejder

#199079 Copied

21 Answers

Rose Tyler

Support staff

September 6, 2018 at 14:45

Hello,

1. Please read our documentation https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/
2. What theme version do you use?
Theme Options > E-commerce > Number of slides per view > 4
3. In the console on your site http://prntscr.com/krbq8t
It can be a reason for the problem with tabs so you need to solve this firstly.

Regards

#199080 Copied

ejder077

Participant

September 7, 2018 at 07:15

Hi,

1. I had set the favicon already, if you check my homepage, you can see the favicon, but if you browse the product page, you cannot see the favicon.

2. I am using the most updated version. I also set the Number of slides per view to “4” but I can still only see one image.

3. I dont understand what is happening, how can I solve it?

Thank you

#199107 Copied

Rose Tyler

Support staff

September 7, 2018 at 08:15

Hello,

Please provide us with temporary wp-admin access.

Regards

#199108 Copied

ejder077

Participant

September 10, 2018 at 04:58

Hi,

Sorry for the late reply

Please, contact administrator
for this information.

#199187 Copied

Olga Barlow

Support staff

September 10, 2018 at 13:40

Hello,

Check now, please.

Regards

#199236 Copied

ejder077

Participant

September 10, 2018 at 15:09

Hi,

I think you changed my website a lot.

Here are some settings that you changed:

1. The quantity, add to card and size guide button. (Before:https://prntscr.com/ksqcjk; Now:https://prntscr.com/ksqcnz)

2. The my account button on the homepage (https://prntscr.com/ksqbz9)

3. The facebook like box (Before: https://prntscr.com/ksqc4b; Now:https://prntscr.com/ksqc9g)

Also, the favicon on the homepage and product page is still missing (https://prntscr.com/ksqcgd)

Can you fix them? Thank you.

#199245 Copied

Rose Tyler

Support staff

September 10, 2018 at 15:44

Hello,

We’ve updated the theme on your site to the latest version (5.0) and styling of some elements was changed in result of it.
1. Please check now.
2-3. Fixed.
4. Does it work with a default theme? Please check and let us know the result.
We are able to help you only with issues related strictly to our theme.

Regards

#199247 Copied

ejder077

Participant

September 13, 2018 at 10:25

Hi,

I think problem no. 2 and 3 is still there.

#199408 Copied
Rose Tyler

Support staff

September 13, 2018 at 12:38
Hello,

Please add this code in Theme Options > Custom css > Global custom css:
```
.top-bar, .top-bar a, .top-bar .my-account-link>a, .top-bar .login-link a, .login-link label, .login-link p {
    text-transform: uppercase;
    font-size: 12px;
}
.login-link>.menu-main-container {
    background-color: #24102c;
}
.top-bar .fb_iframe_widget iframe {
    top: 5px;
}
.top-bar .my-account-link>.menu-main-container {
    right: -5px;
}
.top-bar .my-account-link .menu-main-container > ul > li > a {
    font-size: 14px;
}
```
Then clear cache and check the result.

Regards
#199418 Copied
ejder077

Participant

September 14, 2018 at 15:56

Hi,

I am sorry, but the facebook like box is still sticking to the top (https://prnt.sc/ksqc9g), it was in the middle before you edit it (https://prnt.sc/ksqc4b), can you fix it?

Thank you

#199489 Copied

Olga Barlow

Support staff

September 14, 2018 at 16:47

Hello,

Clear the browser cache, please. We don’t see described issue http://prntscr.com/kufpn3 http://prntscr.com/kufodh

Regards

#199492 Copied

ejder077

Participant

September 20, 2018 at 16:17

Hi,

I have checked in 4 computers many times. The favicon still does not appear.

The favicon only appears on the back end but not on the front end (https://prntscr.com/kwp3rb). The left tab is the back end, the right tab is the front end. Sometimes there is even a black deer appears as the favicon, but I have no idea where does it came from (https://prntscr.com/kwp57k).

Thank you

#199740 Copied

Olga Barlow

Support staff

September 20, 2018 at 17:32

Hello,

Favicon is the default option of WordPress. Could you, please, go to Appearance > Themes > enable the default WP theme and check if favicon appears when the default theme is activated or not?

Regards

#199751 Copied

ejder077

Participant

September 21, 2018 at 04:57

Hi,

Which theme do you mean (https://prntscr.com/kww520)? I am using Xstore Child Theme now. If I select other theme, will ny settings all gone away?

Thank you

#199762 Copied

Rose Tyler

Support staff

September 21, 2018 at 08:05

Hello,

You can temporary activate Twenty Seventeen theme.
Your settings won’t go away after switching theme to default one and back to xstore-child, only widgets configuration may be lost, so check the widgets and make sure that you know where every widget is placed (Appearance -> Widgets).

Regards

#199773 Copied

ejder077

Participant

September 25, 2018 at 15:04

Are there any other way to fix this favicon issue? I do not want to take the risk and lose the widgets configuration.

It is wired because everything was fine until you did something, like the quantity, add to card button, the size guide button and the facebook like box. Actually, can you remember what have you done?

I will be very thankful if you can help.

#199924 Copied

Olga Barlow

Support staff

September 26, 2018 at 12:59

Hello,

You won’t lose configuration of the widgets, widgets just could be in the different areas. But you’ll be able to move them into correct areas in few seconds if you open widgets tab before theme switching. Then after switching, you’ll be able to open widgets in the new tab and compare if everything is in place.

You need to check if everything works fine with the default theme to make sure that the problem is related to our theme. Provide screenshot of the favicon when the default theme is activated. You need to understand if problem caused by our theme or not to fix it.

Regards

#199990 Copied

ejder077

Participant

September 29, 2018 at 04:09

Hi,

I have done what you say (go to Appearance > Themes > enable the default WP theme and check if favicon appears when the default theme is activated or not).

But there is still no favicon on the front end. There are 3 tabs in the screenshot, the left one is the back end, the middle one is the front end. Please see the attachment (https://prntscr.com/l01n5l)

Thank you

#200196 Copied

Rose Tyler

Support staff

September 29, 2018 at 12:24

Hello,

Please, read this article about uploading favicon https://codex.wordpress.org/Creating_a_Favicon
If you uploaded favicon and don’t see it even when the default theme is activated it means that theme is not the reason of the problem and theme support can do nothing because we can help only with issues related strictly to our theme.
Contact WordPress support then.

Regards

#200209 Copied

ejder077

Participant

October 1, 2018 at 10:46

I changed the theme back to Xstore Child Theme, but it turns out that a lot of my settings are gone, NOT THE WIDGETS.

For example, at the back end of the “About us” page (https://prntscr.com/l0rj6j), there are still icons, but I cannot see anything at the front end. (https://prntscr.com/l0rid4)

At the back end of the Home Page, there is an element “Products” (https://prntscr.com/l0rl4e). It should be the on sale products, but there is nothing on the front end. (https://prntscr.com/l0rlfg)

Please do not shirk the responsibility again. I did what you asked me, but I think you are screwing all my settings and making the situation worse every time. Are you really a support, or you are just playing around?

I have the screenshots of my initial settings, they were all fine before you ask me to do something, so please do not tell me it is not your problem.

#200250 Copied

Olga Barlow

Support staff

October 1, 2018 at 17:38

Hello,

Make sure that you enabled both XStore theme and XStore core plugin.

Regards

#200279 Copied
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