Featured Image Disappear From Product Admin

This topic has 34 replies, 7 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

  • Avatar: Ardi
    Ardi
    Participant
    March 10, 2015 at 12:42

    the featured image disappear from the product editor, I have the last version for royal theme and woocommerce 2.3.5

    33 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    March 10, 2015 at 14:22

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    March 10, 2015 at 20:06

    Hi Eva, I’m having the same issue with the same install of Royal theme with Woocommerce 2.3.5. Thanks for the help.

    Please, contact administrator
    for this information.
    Avatar: Ardi
    Ardi
    Participant
    March 10, 2015 at 23:27

    Oke, sent.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    March 11, 2015 at 10:39

    Hello @Ardi,

    As I see featured image option is shown in a product editor.
    Please clear browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    March 11, 2015 at 10:45

    Hello @chsafterdark,

    I’ve added this code in init.php file:

    if ( function_exists( ‘add_theme_support’ ) ) {
    add_theme_support( ‘post-thumbnails’ );
    }

    Please clear the cache and check products editor now.

    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    March 12, 2015 at 04:15

    Thanks Eva 🙂 I cleared the cache and looked and am still missing the featured image in the product page editor.

    Avatar: chsafterdark
    chsafterdark
    Participant
    March 12, 2015 at 08:31

    A few other quick questions for you Eva….

    I am trying to remove the words ‘category’ and ‘read more’ from the product categories display. I’d also like to remove the white transparent overlay on top of the categories, but I’m ok with leaving the hover transparency.

    Is it also possible on the categories/shop pages when showing categories and products, that the products are forced to show on another line below the categories and subcategories? So if there are only 2 categories on any given page, it doesn’t look funny with a product beside them in the top line?

    Really appreciate you’re quick replies and love the appearance of the Royal theme – I’ve had a few clients purchase it already – nice job. 🙂

    Avatar: chsafterdark
    chsafterdark
    Participant
    March 12, 2015 at 22:54

    I’m also having trouble with my shop page showing up with categories spread out, so that the top line shows 3 in a row, then the 2nd line (when you’re on a normal size computer screen) shows with 2 blank spaces and then a category. The 3rd line is fine but the 4th line does this again. This happens on all of my shop / category pages. Thanks for the help.

    Avatar: Eva
    Eva Kemp
    Support staff
    March 13, 2015 at 11:59

    Hello,

    Please provide us with the direct category link where you see the issue.
    Also please show a screenshot what you’d like to remove.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    March 13, 2015 at 18:11

    Sure thing, here are some screenshots and category links where I’m seeing the issue of the misalignment of product categories and products being displayed. I have changed the pages for now to just show products per the client’s request. But this is what we see on all of the pages when the settings are set to display ‘categories & subcategories and products’ so we have switched pages to just show categories / subcategories OR products to avoid the issue for now. Also I’m in Google Chrome if that helps at all.

    categories shop page showing misaligned categories display

    Even when I’m only showing the categories on the shop page http://www.gckint.com/shop/ they are not aligned properly but it seems like it’s happening in lines 2 and 4. It would be great to have them even and show 3 on each line. Also there are categories missing from the shop page that we’d like to show, like Children’s Swimwear. When I had shortcode on the page to show specific categories, the categories were duplicated and showing twice, so I removed it.

    shop categories page picture 2 showing misaligned categories and products

    We’d also like to remove the wording seen on each category that says ‘category’ and ‘read more’ aw well as the transparency over the product (but the hover transparency is ok to keep).

    Also the mobile responsive menu that pops up on the left side is showing the links in black which don’t show until you scroll over them, so we’d love to change the wording to white from black if possible.

    mobile responsive menu too dark

    We’re also still missing the Featured Image on every product – here’s a screenshot. We’ve cleared the cache on everything and still see the same thing.

    featured product image missing

    Thanks so much for the help, Eva, and have a great weekend!

    Avatar: Eva
    Eva Kemp
    Support staff
    March 13, 2015 at 19:41

    Hello,

    As I see featured image box is shown:
    https://s3.amazonaws.com/fvd-data/notes/168674/1426271503-kLdw0Q/screen.png

    To remove “category” and “read more” text you need add this code in custom.css file:

    .categories-mask span {
      display: none !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    I’ve selected 3 products per row to show in Theme Options > Products Page Layout > Products per row and now the categories are displayed fine.
    Please clear browser cache and check.
    “Children’s Swimwear” category isn’t shown because no products are added to this category, it’s empty. You should mark some products with this category.

    As I see items in mobile menu are white color now. Have you changed it?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    March 13, 2015 at 21:45

    Ahhhhh Eva!!! You are awesome – thank you thank you 🙂 You just made our entire month! hehe

    Thanks so much for all of the help 🙂

    Avatar: Eva
    Eva Kemp
    Support staff
    March 13, 2015 at 23:22

    Hello,

    You’re welcome.

    Have a great weekend!

    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    May 12, 2015 at 18:08

    Hello Eva! I hope you are well! I just noticed today that the featured image disappeared again in the admin dashboard on http://www.GCKINT.com – I tried re-adding your php code in init.php but no such luck. :-/

    I also just added the WooThemes Product Add-ons plugin and have configured it to show a checkbox under all SIMBI Products, which requires the customer to check the box confirming they are aware there will be an additional shipping charge for SIMBI products. However, even though the checkbox is set as ‘required’ to be checked before adding the product to the cart, it’s allowing people to add the product without the box checked. The WooThemes guys said the JavaScript execution is halted due to an error in a JavaScript file provided by the theme, and that I should contact you guys to help? Attaching a picture he sent me for reference.

    Thank you thank you and have a fabulous day!!

    JavaScript Execution Halt

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 12, 2015 at 18:31

    Hello @chsafterdark,

    We can’t log in to wp-admin panel.
    Please check the credentials.
    Concerning WooThemes Product Add-ons plugin, try to disable Ajax “Add to Cart” in Theme Options > Single Product Page and check the plugin work after that.

    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    May 12, 2015 at 18:40

    Thank you Eva – that worked!!!

    I updated the login info for you just now so that it will work now, thanks in advance for the help with the featured image!!

    🙂

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 12, 2015 at 18:52

    Hello @chsafterdark,

    Please update WordPress and all required plugins to the latest versions.
    Plugins can be downloaded at this link: https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    May 13, 2015 at 18:22

    Thanks so much Eva! I updated wordpress and all of the plugins and the featured image is back! the only issue we’re still having is the javascript error is still present on the Product Add-ons portion, so that when someone orders a SIMBI product, which has a checkbox requiring them to check and agree to additional shipping charges, they are still able to add the item to the cart without checking the box. Here’s a screenshot of the error for you.

    Thank you again for all of your help!!

    javascript error

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 13, 2015 at 19:01

    Hello,

    I don’t see any errors:
    http://storage1.static.itmages.com/i/15/0513/h_1431539949_1798664_4a5e5f02c2.png

    Please clear browser cache and also delete cache folder via FTP. As you’re using cache plugin site info might be cached.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: chsafterdark
    chsafterdark
    Participant
    May 13, 2015 at 19:30

    Thanks Eva 🙂

    Just cleared the cache and still having the same issue – when someone tries to purchase a SIMBI item, which has a checkbox requiring them to check to accept additional shipping charges, it lets them add it to the cart without checking the box. The Product Add-ons developers are saying it’s the javascript issue within the theme that is preventing it from not letting them add it to the cart unless they check the required checkbox.

    Here’s a link to a product example: http://www.gckint.com/product/pack-of-6-hair-bracelets-surf-and-turf/

    I’ve also attached a screenshot of what happens when you choose the add the product to the cart without checking the box. You can then go to the cart and checkout without ever checking the box.

    Please, contact administrator
    for this information.
    Avatar: Brian Johnson
    Brian Johnson
    Member
    May 14, 2015 at 10:00

    Hello

    Please check if this issue persists with default worpress theme like twenty-fourteen and reply us.

    With best regards
    Brian Johnson

    Avatar: Eva
    Eva Kemp
    Support staff
    May 14, 2015 at 10:13

    Hello,

    Some plugin is causing the issue. I’ve just disabled all 3rd-party plugins and kept the required ones for the theme and “WooCommerce Product Add-ons”. After that product couldn’t be bought if the checkbox unchecked.
    So please disable all plugins one by one to find out what is causing the conflict.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Asfru
    Asfru
    Participant
    May 14, 2015 at 20:28

    Hi i have the same problem! I can not seem to be able to change or add a featured product to any woocommerce product? wordpess and all plugins are up to date and cleared all cache, still having the issue. could you Please take a look, i included admin info as private content.

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 14, 2015 at 20:48

    Hello @Asfru,

    We can’t log in wp-admin panel.
    Please check the credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Asfru
    Asfru
    Participant
    May 14, 2015 at 21:06

    Please see the private content. Thanks for the quick response.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 14, 2015 at 21:42

    Hello @Asfru,

    The problem is caused by one of your plugins. Please disable 3rd-party plugins one by one to find it out.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Asfru
    Asfru
    Participant
    May 14, 2015 at 22:08

    it is pain is the ass but yes it worked thank you very much for the quick response & solution.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 14, 2015 at 22:22

    Hello @Asfru,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: massimiliano_sorbillo
    Massi
    Participant
    July 26, 2015 at 21:59

    Hi, I have the same problem with latest version of Royal and woocommerce 2.3.15.
    If i switch to Twenty Fifteen theme the field for Featured Image appear, I’ve also disabled all plugin but without success.

    Please, contact administrator
    for this information.
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