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Featured image metabox not showing in product admin

This topic has 10 replies, 2 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

kate

Participant

April 1, 2015 at 17:49

Started off on Themeforest.

Me: ““Featured Image” has disappeared from products for me. Running just WP 4.1 and WooCommerce 2.3.7. Verified it’s the Royal theme by first deactivating all plugins, then switching to Twentyfifteen. Featured Image metabox returned once I swapped to Twentyfifteen.”

Helen: “Please, provide us the link to your site. Be sure you are using the last theme version.”

I’m on version 1.7.1. Verified again by installing a freshly-downloaded copy of Royal to a new WordPress installation with ONLY WooCommerce running. This is definitely an issue with the theme. Same issue as this person is experiencing (at the bottom): https://www.8theme.com/reply/49484/

Please, contact administrator
for this information.

#54025 Copied

9 Answers

Eva Kemp

Support staff

April 1, 2015 at 19:57

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#54056 Copied

kate

Participant

April 1, 2015 at 20:00

attached

Please, contact administrator
for this information.

#54058 Copied

Eva Kemp

Support staff

April 2, 2015 at 12:58

Hello,

We can’t connect to FTP.
Please check the credentials.

Thank you.
Regards,
Eva Kemp.

#54176 Copied

kate

Participant

April 2, 2015 at 15:41

try this, please

Please, contact administrator
for this information.

#54236 Copied

Eva Kemp

Support staff

April 2, 2015 at 16:09

Hello,

I’ve installed the required plugins and now featured image is shown.
Please clear browser cache and check.

Regards,
Eva Kemp.

#54250 Copied

kate

Participant

April 2, 2015 at 16:45

Thanks, works great. Any chance we could not install Revolution Slider or Visual Composer and still have the featured image show up? I don’t/won’t use either of those plugins.

#54267 Copied

Eva Kemp

Support staff

April 2, 2015 at 17:06

Hello,

Our theme requires at least Visual Composer plugin.
I’ve deactivated Revolution Slider.
Please take our apologies for inconveniences.

Thank you.
Regards,
Eva Kemp.

#54278 Copied

kate

Participant

April 2, 2015 at 17:32

Gotcha, no problem. Thanks a lot for the quick fix, really appreciated!

#54291 Copied

Eva Kemp

Support staff

April 2, 2015 at 18:27

Hello,

You’re welcome.

Regards,
Eva Kemp.

#54312 Copied
Tagged: featured image, metabox, product admin, themes, woocommerce, wordpress
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Featured image metabox not showing in product admin

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