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Featured image problem and security plugin

This topic has 8 replies, 3 voices, and was last updated 3 years, 12 months ago ago by Rose Tyler

e.uluturk

Participant

December 22, 2020 at 20:28

I need your help..

Can you advice me for security plugin?
and
featured image not showing on admin panel for products and posts… why? can you . I got this problem suddenly. Help me?
Thank you

Please, contact administrator
for this information.

#265413 Copied Theme version: 3.2.2 WooCommerce version: 4.8.0

7 Answers

Olga Barlow

Support staff

December 23, 2020 at 15:40

Hello,

1) Read this article https://kinsta.com/blog/wordpress-security-plugins/ to find the most suitable for you plugin.
2) Could you, please, explain in more detail your issue? I checked the admin panel and don’t see issue with the featured image http://prntscr.com/w8ivmo http://prntscr.com/w8iw7h http://prntscr.com/w8iwm1

Regards

#265568 Copied

e.uluturk

Participant

December 23, 2020 at 16:55

Hello
These example is old one.
When you try to add new product and new featured image, you see this problem.

Thank you

#265579 Copied

Olga Barlow

Support staff

December 23, 2020 at 19:34

Hello,

I see that you use the child theme. Could you, please:
1) Enable the parent theme and check if you have this issue.
2) Enable Storefront theme and check if you have this issue.
Let me know about the results.

Regards

#265601 Copied

e.uluturk

Participant

December 23, 2020 at 19:53

Hello
I got same problem…
I did all steps… 🙁
https://prnt.sc/w8nbgb
left image is problem, I think..

#265605 Copied

Olga Barlow

Support staff

December 23, 2020 at 19:57

Hello,

Even if the Storefront theme is enabled? In this case we can’t help you because problem is not caused by our theme. Try to disable third-party plugins and check if it helps, if not then contact WooCommerce support about this issue https://wordpress.org/support/plugin/woocommerce/
Our support is able to help only if the problem caused by our theme.

Regards

#265607 Copied

e.uluturk

Participant

December 23, 2020 at 20:03

aaaaaa… that problem is fixed now 🙂
I can upload 🙂 your idea fixed the problem 🙂
thank you

#265608 Copied

Rose Tyler

Support staff

December 24, 2020 at 08:36

You’re welcome!

Regards

#265658 Copied
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