Featured Product Video Breaks Singe Product Gallery

Hello AlexPTY,

1/ We would like to explain that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

It is a default functionality of the Variation Gallery option and You can post the request to our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there. Note: The future requests panel is only for new requests or improvements but not for support questions → https://prnt.sc/dCe-l_QDPTbY

If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Such a thing may be not implemented yet due to the complexity of the implementation process, unfortunately.

We hope this information is helpful.

2/ We have added for you the next php snippet in xstore-child/functions.php

add_filter('single_product_main_gallery_video_attributes', function($atts = array()) {
    $atts[] = 'loop="true"';
    return $atts;
});

So now the video on single product is looped → https://gyazo.com/5a49a0d864d69f160d7eb70f3dc338ae .

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

1/ Could you please, describe how did you get patches available again after success applying them ? – we don’t have such situation neither on our local web-sites nor on clients’ web-sites.

Did you just wait few hours without any actions on your web-site and they shows again ?
Maybe it is a case when you switch theme to another one then patches cache will be cleared and in such case you will get patches marked as available for activations so you can see patches list again.
Also, you can just ignore to applying them as they are not required to be applied.

2/ We tested your shop page on most popular site-tester GTmetrix and it shows amazing results ( https://prnt.sc/1KLXFnPDQoto ). So we didn’t see any 20sec loading time and “tester” does not see such slow loading of shop page as well. (check link in private content area)

Also, you should know that page speed tools are just programmatically written testers with many different conditions which mostly are not needed to be perfect for many customers who goes to your website. If you check the page and it is ok optimized for you as a customer then you may skip those code-written testers. If you still want to improve site loading, we can recommend you to test your website on other testers. GTmetrix shows in detail what is taking too much time and what could be improved. (which images, litespeed style files, js files etc.)
It is required to mention that each extra plugin installed on your WordPress loads its own scripts and styles which could add a few seconds of page loading time and that’s why you have bad results.

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

We have never encountered such a problem before, and we believe that one of the following could be the cause:
– Database manipulation (restoration, cleaning, etc.) – the patch installation data is stored in the database and if it is corrupted, this kind of situation may arise.
– Database cache
– Use of plugins to modify database queries
In any case, the issue is related to database manipulation.

You purchased the theme less than 7 days ago, so we can give you a refund without additional questions.
If you would like to submit a refund request, please visit – https://themeforest.net/refund_requests/new Do not forget to mention in the text of the request that the theme was purchased less than 7 days ago.

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

I’ve passed your answer on to our dev team.
If you do not want to wait, please read the private content from my previous reply. Submit a refund request via this page – https://themeforest.net/refund_requests/new and let us know.

Kind Regards,
8theme team

Hello AlexPTY,

We have made a deep check of the XStore Patcher functionality on our local websites. After different types of testing, we finally found that Patches that were successfully applied becomes available for activations again after any of plugins/theme was updated.
In case you are interested in more details from the code side we found that WordPress triggers ‘pre_set_site_transient_update_themes’ filter (that should start only on any theme update) even when there is an update action for any plugin. This filter was used in the XStore Patcher code for removing the applied patches list after the theme update – to minimize patcher data in the customer’s database after the theme was successfully updated as all patches were included in the theme update automatically. So in such cases (as we described before) WordPress triggers ‘pre_set_site_transient_update_themes’ filter on update of any plugin and it “meant” for Patcher code that the theme was updated and we could remove the patches cache and remove all applied patches list.
After we found the main issue we created a possible fix to prevent such an issue for our customers. We would like to ask you to test it and give us feedback about the results.
Please download patcher.php file by a link in the Private Content area and re-upload it into xstore/framework folder via FTP.
P.S. According to the fact you had “removed applied patches” issue each X hours we think that you have autocheck plugins version or autoupdate them so such filter was automatically triggered and that caused the Patcher cache removing.
We are sorry that it took some time for both of us to understand each one’s thoughts but we are thankful that you bring such an issue to our attention and we can make a fix for all our customers in the next theme update.

Kind Regards,
8theme team