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Featured Video Not Working - by R - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

R

Participant

August 8, 2021 at 00:30

My product video upload will upload on my product page but won’t show on actual page.

Upload your Video in 3 formats: MP4, OGG and WEBM
Name: untitled-1 Format: video/mp4
Delete
Add product gallery video

Please, contact administrator
for this information.

#298130 Copied Theme version: 7.2.34 WooCommerce version: 5.5.1

1 Answer

Rose Tyler

Support staff

August 8, 2021 at 07:08

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of the browser, and check.
If this doesn’t help, provide URL of page with the video and temporary FTP access.

Regards

#298141 Copied
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