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Feed Error caused by the plugin “XStore Core”

This topic has 4 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Jack Richardson

jo

Participant

May 29, 2024 at 08:43

Hello,

I’m reaching out to bring to your attention a database issue that has arisen on my website, particularly concerning data provided by my feed provider for a marketplace. Attached, you’ll find comprehensive details regarding the issue.

The dev has being able to fix the error but informed me that the function code will be reverted with the next update of XStore plugin; so he suggested me to reach out the 8theme support so you can investigate and create a permanent fix for the issue.

In private content area you can find all the relevant details about the case and important conversations had with the feed provider and the developers.

Thanks!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#397078 Copied Theme version: 6.5.3

3 Answers

Jack Richardson

Support staff

May 29, 2024 at 09:33

Hello,

Thank you for reaching out and bringing this issue to our attention. We understand the importance of maintaining a seamless operation on your website and appreciate the detailed information you have provided regarding the database issue related to your feed provider.

We have reviewed the attachments and the information in the private content area concerning the conversations with your feed provider and developers. It’s crucial for us to ensure that the functionality of our XStore plugin aligns with your operational needs.

Our development team will investigate this matter thoroughly and work towards implementing a permanent fix to prevent any future reversion of the function code with upcoming updates. We aim to resolve this issue promptly in next theme update.

Should you have any more details to add or require further assistance in the meantime, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

#397091 Copied

jo

Participant

June 10, 2024 at 08:16

Hi,

On June 6th, our hosting automatically updated WordPress, plugins, the Xstore theme, and its core. Since then, the issue has reappeared.

Could you please investigate further and help me find a solution?

Thank you.

#398890 Copied

Jack Richardson

Support staff

June 10, 2024 at 12:38

Dear @jo,

We hope this message finds you well. We would like to inform you that the recent update re-installed on your website does not yet include the previously mentioned fix, so we manually added it in the file again. Please be assured that this fix is scheduled to be included in our forthcoming update, details of which will be documented in our changelog, accessible here:
https://xstore.8theme.com/update-history/.

We appreciate your understanding that the update containing the fix has not been released yet. We are committed to keeping you informed and will notify you as soon as the update is available.

Thank you for your patience and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

#398927 Copied
Tagged: fix feed error woocommerce, resolve xstore core feed error, troubleshoot woocommerce plugin error, woocommerce theme issues, wordpress xstore core problem, xstore core plugin error
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