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Few issues with IDstore wordpress theme.

This topic has 10 replies, 3 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

findanish

Participant

May 23, 2014 at 10:22

Hello,
I am facing a few issues in my theme.

1. Unable to open text editor in wordpress.
2. WordPress admin dashboard loads the side menu half way. Sometimes, all icons do not load.
3. Unable to edit photos in visual mode.
4. WordPress login page is totally messed up.

I disabled most of the plugins but that didnt work.

Please help me urgently as my deadline is 29th May.

Thank you!
Anish

Please, contact administrator
for this information.

#4701 Copied

9 Answers

Eva Kemp

Support staff

May 23, 2014 at 10:26

Hello,

Does this problem persist with default theme too?
Please provide us with wp-admin credentials as well.

Regards,
Eva Kemp.

#4707 Copied

findanish

Participant

May 23, 2014 at 10:31

Sorry here you go with the wp-admin credentials.

Please, contact administrator
for this information.

#4716 Copied

Eva Kemp

Support staff

May 23, 2014 at 11:04

Hello,

As I see this problem persists with default template too. So it’s not caused by our theme.
There is an issue with the script /home/love2064684320/html/wp-includes/js/media-audiovideo.js
We recommend you to contact WordPress support regarding this problem.

Regards,
Eva Kemp.

#4725 Copied

findanish

Participant

May 23, 2014 at 11:10

Sorry but I am not that technically good. Could you please tell me whats wrong with that file and I could try something. Can I reinstall wordpress to fix this problem?

#4726 Copied

Jack Richardson

Support staff

May 23, 2014 at 11:51

Hello,

Yes, you can try to reinstall your wordpress. It’s should fix your problem.

Regards,
Jack Richardson

#4727 Copied

findanish

Participant

May 23, 2014 at 11:53

How do I reinstall wordpress and not mess up the entire website?

Could you please help me do that. I would really appreciate any help!

#4728 Copied

Eva Kemp

Support staff

May 23, 2014 at 13:08

Hello,

Please read these instructions carefully:
http://codex.wordpress.org/Tools_Export_Screen
http://en.support.wordpress.com/export/
http://codex.wordpress.org/WordPress_Backups

Regards,
Eva Kemp.

#4738 Copied

findanish

Participant

May 24, 2014 at 12:48

Thank you very much for the help, I moved the website from godaddy to a different host and it worked well after that. I had to reinstall wordpress 3.9 anyways.

#4817 Copied

Eva Kemp

Support staff

May 24, 2014 at 12:55

Hello,

You’re welcome.

Regards,
Eva Kemp.

#4818 Copied
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